Onboarding Manager

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
 

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

Job role

 

The team Global Booking Tool is responsible for operation of the workplace booking services within Allianz Group.

 

This includes desks, meeting room, parking spaces and other bookable items.

 

The Onboarding Manager will be the one who will lead the local project teams during the onboarding process, providing support, as well as working together with all other departments needed for the onboarding process. He/she will take care of end-to-end Onboarding process of the onboardings assigned by the GBT PO, providing direct and focused interfaces to all stakeholders.

 

What you will do

 

·  Creates handbooks, procedures, and policies for the onboarding process
·  Ensure the documents sent by the OEs are properly updated
·  Responsible for handing over the onboarding documentation and uploading them to the service folder
·  Creates and updates training materials as well as delivering training
·  Takes care of the training needs for the OE based on the category
·  Align with Eptura the necessary training and meeting for onboarding the OE
·  Take over the onboarding requests from the OEs and make the first contact with them
·  Organize Demos
·  Provide the OE Intro and demos
·  Provide demo to new OEs
·  Develops and continuously improves the communication plan
·  Continuous communication and handling of the relationship with onboarding OEs until the go-live
·  Tracks the communication package and adjusts it upon need
·  Takes care of the change and communication-related topics
·  Responsible that all onboarded OEs in his/her responsibility are addressed
·  Handling escalations
·  Forward questions/product enhancements to the service manager / PO
·  Maintain good rapport with the OE and Eptura SPOCs
·  Check and coordinate with comms SPOC on the progress
·  Ensure support during the onboarding process to the Global Booking Tool for Oes

 

What you bring

 

·  Strong skills and competencies in functional, technical, methodical, and social areas.
·  Knowledge / experience in service management tools and knowledge and experience with the Allianz internal tools and processes
·  Previous involvement in international projects or cooperation with offshore teams.
·  Demonstrated commitment, flexibility, assertiveness, goal and team orientation, ability to work independently, take personal responsibility, and show initiative. Additionally, strong persuasion and negotiation skills.
·  Proficiency in Office 365 and Service Management tools.
·  Pronounced commitment and flexibility, assertiveness, goal and team orientation as well as independent work, personal responsibility, initiative, persuasiveness and negotiation skills.

 

 

You have

 

·  Good English communication skills (both spoken and written)
·  Good IT knowledge and good IT processes knowledge
·  Strong analytical and problem-solving skills.
·  Ability to work in fast-paced, high-pressure environment.
·  Reliable with high level of accuracy.
·  Ability to coordinate remotely with stakeholders worldwide, effectively utilizing various communication channels. Ability to coordinate with stakeholders at all levels and possess persuasive skills for follow-up to ensure desired outcomes.
·  Team player and ability to work under pressure with advanced level of self-organization and initiative.
·  Good communication and relationship building skills;
·  Certification in PRINCE2 (Foundation/Practitioner) desired
·  Certification in ITIL V4 (Foundation) desired
·  ServiceNow knowledge

What we offer

 

Come to the Allianz side! We have attractive compensation and incentives:

·  Fixed salary compensation along with fixed benefits.
·  Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

 

·  Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
·  Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
·  Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
·  All you can read with Bookster
·  Share Purchase Plan
·  Allowances for special events (Birth Allowance, Losing a Family Member)
·  Flexible working environment (work from home, hybrid)

 

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

 

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

 

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

 

 

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