Lead Strategic projects & Process Improvement manager RSA Operations - Allianz - Madrid

Job description

At Allianz Partners, we are seeking a Lead Strategic Projects & Process Improvement Manager for RSA Operations — a pivotal role within our global Elevate transformation program. This position is central to radically rethinking our operational processes to enhance customer satisfaction and significantly reduce internal and external costs.

You will lead strategic, high-impact initiatives such as the deployment ofAI copilots, Mobility-as-a-Service solutions, and other core transformation programs. With a global deployment scope, this role offers the opportunity to reshape customer journeys, drive operational excellence, and directly contribute to achieving a 5–10% reduction in RSA & Mobility costs by 2030 (vs. 2025 baseline).

You will collaborate closely with regional operations leaders, RSA E2E teams, transversal functions, senior management across LoBs and Markets, Allianz Technology, and key external tech partners. This is a high-visibility, highly strategic position with global impact.

What You Will Do

Lead High-Impact Global Transformation Projects

Drive 1–2 major strategic initiatives within the Elevate program aimed at radically redesigning RSA customer journeys.
Leverage AI, digital tools, and innovative technologies to maximize customer satisfaction and reduce both internal and external cost bases.

AI Readiness

Ability to work effectively in an environment shaped by artificial intelligence, machine learning, data analytics, and cloud‑based tools, using insights responsibly and in full alignment with our standards on data governance, security, and ethical use.

Serve as a Center of Expertise

Act as the primary reference point for local deployments, ensuring alignment through comprehensive deployment kits and knowledge-sharing frameworks.

Guarantee Measurable, Sustainable Impact

Ensure project benefits are accurately reflected in PD and WFM, including cost savings and Voice of Customer (VoC) improvements.
Monitor performance and ensure benefits are tracked post-deployment.

Collaborate Across Regions and Functions

Work closely with:
- Regional Operations Heads
- RSA Regional E2E teams
- Provider & Network Management
- CTO Office
- Senior management across RSA LoB and Markets
- Allianz Technology and external tech providers

What You Bring

Master's degree in Business Administration, Economics or a related field (or equivalent experience).
Extensive experience in strategic positions within the insurance and assistance sector, managing partnerships at an operational level and working effectively in complex, multinational environments.
Extensive experience in performance management, network development strategy and expansion into new markets, with a strong track record in operational leadership and transformation.
In-depth knowledge of operations, particularly in the field of assistance.
Strong strategic vision with excellent conceptual and analytical skills.
Proven ability to build strong relationships, influence stakeholders, and negotiate effectively.
Confident, persuasive communicator with the ability to engage senior leadership.
Solid experience in Change Management and large-scale transformation.

How we hire

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.

Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Offers “Allianz”