Junior IT End-User-Experience(EUX) Analyst

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job role

Proactive analyst is responsible for proactive monitoring and ensuring high quality across all workplace services. As a Proactive Analyst, you will be responsible for implementing EUX monitoring as a valuable practice to create a scalable and reliable modern workplace. A core responsibility is to proactively analyze data points from different monitoring solutions, identify root causes for events impacting the user experience and provide recommendations to the product teams responsible for implementing fixes but also to continuously deliver product increments to create new features, scale systems as well as to implement automation. The goal is to improve the end-user experience and productivity by increasing the performance and stability of workplace services..

What you will do

·   Responsible to ensure meaningful SLOs are defined and met for relevant services
·  Ensure continuous improvement of EUX 
·  Develop and provide customer focused EUX analysis for various services
·  Identify EUX deviations and issues between releases, feature updates and other changes
·  Daily use of various monitoring tools to create holistic EUX reports for relevant services
·  Support Change-, Incident- and Problem management to validate user impact 
·  Work with various product teams and customer contacts to define EUX metrics 
·  Drive proactive IT Performance Management based on EUX analytics
·  Support identifying measures for quality improvement 

What you bring

·  Bachelor’s degree in computer science or similar specialization
·  Several years of practical experience within IT environment and data analysis
·  Practical knowledge with data visualization and reporting towards various audiences
·  Experience with Agile Working approaches (SCRUM, Kanban, DevOps)
·  Good understanding of ITIL framework

You have

·  High attention to detail and strong analytical skills
·  Ability to spot anomalies in monitoring graphs/logs
·  Ability to build and maintain relationships at cross section of stakeholders including senior levels
·  International work experience and ability to understand and work with a complex multi-national organization and global teams
·  Good interpersonal and collaboration skills as well as ability to jointly work with multiple groups
·  Technical problem–solving skills, planning skills, time management
·  Fluency in English is mandatory

What we offer:

·  Come to the Allianz side! We have attractive compensation and incentives:
·  Fixed salary compensation along with fixed benefits.
·  Flexible benefits that can be individually customized, so that they best suit your needs.

Fixed Benefits -  We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

·  Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
·  Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
·  Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
·  All you can read with Bookster
·  Share Purchase Plan
·  Allowances for special events (Birth Allowance, Losing a Family Member)
·  Flexible working environment (work from home, hybrid)

FlexiBenefits -  We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

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