Investigations Coordinator

Job description

INVESTIGATIONS COORDINATOR | CUSTOMER & OPERATIONS | AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Assist in the application of industry‑leading investigation practices to minimise AAL exposure to fraudulent claims.
• Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators and service level agreements (SLA) and associated productivity targets.
• Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
• Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
• Ensure adherence to all relevant legislation and investigation guidelines.
• Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.

About You

• Experience in resolving complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• Understanding of and exposure to insurance investigation processes.
• Knowledge of legal issues including the justice system and basic liability.
• Able to work collaboratively in a team environment.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.