Internship, Operations Support (Policy Management)

Job description

Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

Join our team and support end‑to‑end policy servicing operations, including document handling, ePayment updates, and workflow coordination with internal teams.

You'll be responsible for:

• Registering new cases daily and uploading documents into FileNet.
• Converting image files into PDF when needed before uploading.
• Updating ePayment cases per day and printing cover sheets for Operations Support.
• Printing and scanning application forms (Surrender & Withdrawal).
• Processing documents from HSBC, including weekly ePayments and surrender cases
• Assisting in clearing backlog cases for ePayments and surrender documents.
• Handling replacement payment vouchers and coordinating with Finance or banks for status updates.
• Supporting updates for Withdrawal TL / IL, where applicable.
• Replying to simple enquiries from Customer Service with the correct justification.

Important to your success:

• Detail‑oriented and comfortable with routine processing tasks.
• Basic proficiency in Microsoft Word, Excel, and PDF editing tools.
• Willingness to learn insurance operations and follow structured processes.
• Clear and professional communication skills for email responses.
• Familiarity with AI tools like ChatGPT or Copilot is an added advantage.

Internship Intake: Apr 26 Onwards

Internship Duration: Min 3 months

Location: Menara Allianz Sentral (Near KL Sentral)

What to expect:

1. Application Submission: Begin by submitting your application through our online portal and include your resume.
2. Video Recording Screening: After reviewing your application, you may be invited to participate in a video recording screening. This step allows us to learn more about your skills, experiences, and motivations for applying. You will receive instructions on how to complete this recording.
3. Shortlisting: Based on the video recordings, we will shortlist candidates who best match the qualifications and requirements of the internship.
4. Interview: Shortlisted candidates will be invited for an interview with our team. This is an opportunity for you to discuss your experiences and aspirations in more detail and for us to answer any questions you may have about the internship.
5. Final Selection: After the interviews, successful candidates will be notified and offered a position in our internship program.

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.