Health and Lifecare Claims Assessor (Nurse)

Job description

Key Responsibilities:

·  Assess health / accident claims for the customers via fax from the hospitals (fax claims)
·  Respond to enquiries, escalations, and complaints from the customers and hospitals
·  Coordinated all required tasks between the customers, hospitals, and third party insurance company
·  Active participation in performance reviews, coaching and training sessions
·  Provide feedback and ideas for continuous improvement to the leadership team
·  Adhere to rosters and scheduling in support of business requirements
·  Carry out any additional tasks and duties as required by the hierarchy

 

Key Requirements:

·  Experience: +6 months experience in Thai health claims industry, previous experience in a customer service environment such as hospital, clinic, insurance / hospital claims department, etc.
·  Education background: Bachelor degree in health / medical related field such as nurse, physio therapy, medical technology, public health, etc.
·  Skill: Attention to details, problem solving, multi-tasking, time management, and analytical skills
·  People Attributes: Customer and Market Excellence, Collaborative Leadership, Entrepreneurship, and Trust
·  Others: Positive and flexible team player, willing to contribute to a dynamic customer service team

 

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

 

62197 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.