Customer Service- US
Gurgaon (Gurgaon) Sales
Job description
Job Title: Customer Service
Level: 7A
Job Location: Sector-66 Gurgaon
Department: Operations, Customer Service
Team Management (Y/N): No
Job details / role purpose
Efficiently and effectively review, resolve and respond to calls, chats, emails, inquires and faxes, generated to Insurance Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.
Key responsibilities
• Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates; complete callbacks to clients, providers, in order to provide information and resolve customer service issues.
• Interpret policies, and fully explain insurance benefit coverage to customers regarding policies, benefits, and claim status.
• Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment.
• Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.
Profile sought and key requirements
• Ability to pay close attention to detail and multi-task.
• Excellent verbal communication skills, ability to communicate professionally and articulate via phone/email with clients and colleagues.
• Must be an active listener and problem solver.
• Must be learning-oriented.
• Must be open to work for 24*7 environment.
Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.
More information regarding the Allianz Partners lines of business can be found at: www.allianz-partners.com
70523 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent
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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.