Customer Service Partner

Job description

Job Purpose:  You will be responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force to support Allianz Trade Americas in business production.

 

Key Responsibilities:

·  Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
·  Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
·  Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
·  Responsible for managing collection of past due invoices and other policy items for assigned portfolio
·  Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
·  Support implementation of Voice of the Customer initiatives in the region.

 

Key Experience:

·  Strong people skills and ability to manage external customers including broker partners and internal agents
·  High level of organization
·  High level of computer literacy with an ability to quickly acclimate to new systems.
·  Prior customer service experience

 

Key Skills:

·  Exceptional internal & external client service mentality
·  Excellent trouble shooting skills
·  Ability to assimilate and apply information from multiple functions
·  Excellent written and verbal communication skills
·  Excellent technical and analytical skills
·  Proven ability to manage multiple work functions in a high volume setting
·  Self motivated & team player

 

Key Requirements:

·  Bachelor’s Degree required
·  1-2 years of Customer service or administrative experience
·  Spanish speaking is a plus
·   Highly computer literate with proficiency in Word, Excel and similar software.

 

!

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Nearest Major Market: Chicago