Customer Propositions Executive

Job description

Role Description

An exciting opportunity to join Allianz Commercial’s Business Transformation and Customer Experience department as a Customer Propositions Executive. This is a hybrid role based in our Guildford office, ideally twice a week.

This supporting role works closely with the Customer Propositions Consultants, and the wider business, to enable the development of market-leading propositions.

Key Accountabilities

As part of the customer propositions team, you’ll:

·  Provide high quality analysis of the UK insurance market , competitors and customers to support proposition development and decision-making across the business​.
·  Support the business with idea generation and value proposition design. ​
·  Develop customer propositions across our Commercial product suite, ensuring any development fits with the wider business & transformation strategy​
·  Support the project manager or be a workstream lead for propositions - to help drive forward proposition development from idea stage to market launch.
·  Champion the proposition development and governance process – supporting business owners through the process - ensuring propositions are developed in line with business strategy and customer need.​
·  Support the management and development of preferred suppliers ​
·  Work closely with the campaign team to develop the marketing strategy for propositions and feed ideas in to develop compelling thought leadership.

Essential Skills

A customer focussed approach ​

·  Experience of market and customer insights and the ability to pull together recommendations based on the analysis of data.
·  An understanding of proposition development​
·  Excellent planning and organisation skills to ensure work is delivered to deadlines.
·  Strong stakeholder management skills​ and the ability to build relationships with cross functional teams.
·  Strong communication skills ​

Desirable Skills

·  Proven ability to work with Word, Excel and Powerpoint​
·  Experience of analysis and interpretation of data.

What We’ll Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

·  Flexible buy/sell holiday options
·  Hybrid working.
·  Annual performance related bonus
·  Contributory pension scheme
·  Development days
·  A discount up to 50% on a range of insurance products including car, home and pet
·  Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. 

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Hr-recruitment@allianz.co.uk

resourcingteam@allianz.co.uk

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