Customer Experience Team Member

Job description

"Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?”
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.
We believe in the power of diversity and inclusion, in mutual respect and support. We are committed to ensure that our employees work in an environment that is inclusive and that everyone is treated with dignity and respect. We are constantly working on creating a workplace at which you can feel at home.
At Allianz Turkey we proud to be recognized as a “Great Place To Work” and chosen as a top company of business world at 8 times by Capital Magazine.

What do we expect you to bring?

·  Graduated from departments such as Industrial Engineering, Business Engineering, Business Administration, Economics, or similar fields from universities,
·  1-5 years of experience in areas such as customer experience, CRM, project management, and process management,
·  Proficient in using MS Office applications,
·  Advanced level of English proficiency,
·  Particularly adept in leadership in multi-party projects, especially those conducted globally,
·  High customer-oriented perspective; able to analyze and improve processes from the customer's point of view,
·  Well-developed coordination and communication skills,
·  Strong analytical skills, capable of simplifying complex problems and providing quick solutions,
·  Demonstrates high determination to enhance and create new solutions in various marketing processes,
·  Negotiation and diplomacy skills to establish partnerships with internal and external stakeholders,
·  Capable of generating innovative/creative ideas,
·  Collaborative and compatible with team work.

How can you make an impact?

·  Identifying areas of improvement based on customer feedback, analyzing customer journeys through data analysis, and creating sustainable long-term strategies by providing solution proposals,
·  Providing process improvement/development suggestions that contribute value to the "Customer Focus" transformation process,
·  Ensuring that improvements in all communication channels align with the "customer focus" strategy,
·  Taking an active role and responsibility on behalf of Allianz Turkey in projects conducted globally, and successfully fulfilling related coordination and communications,
·  Actively participating in studies related to customer insights such as NPS, VOC,
·  Conducting market research with relevant third parties to understand customer needs and trends,
·  Developing and managing proactive actions to address customer dissatisfaction.

What we will offer you?
Company

·  Working in Green certificated Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
·  Working in agile, flexible, digital and social culture
·  Flexible working hours
·  Working 40 hours a week
·  Hybrid working
·  Flex summer (July – August)
·  Part time working

Benefits:

·  Yearly bonus
·  Transportation
·  Life insurance
·  Employer sponsored pension & Family included health insurance
·  Meal Allowance (Cash/monthly)

Leave Rights:

·  School Report Day (Half Day) & First Day of school (Half Day)
·  Allianz day off
·  Birthday day off
·  Paternity Leave – 10 days
·  Marriage Leave – 5 days
·  After 4 years of work, having extra one day annual leave each year (up to 26 days)

Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the “Strategy and Communication Experience Team Member” position.
While you await news from us, we would like to share a playlist with you to help you enjoy your time.
https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
“This is Allianz, life is quite different here!”
#TutkuylaYürüyenlerinYolu #LetsCareForTomorrow #AllianzTürkiye
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