Customer Experience Senior Specialist

Job description

Key Responsibilities:

·  Drives the transformation and improvement of our Customer Experience roadmap.
·  Collect and analyze customer feedback through NPS, VoC platforms.
·  Improving the customer journey around specific events and activities.
·  Design end to end customer journeys together with relevant teams according to customer insights.
·  Analyze customer journey surveys, analyze and get insights from the voice of customer.
·  Lead cross-functional teams to drive customer-centric initiatives
·  Act as a voice for the customer within the organization.
·  Build and maintain strong relationships with key customers and stakeholders.
·  Evaluate current processes and identify opportunities for improvement.

Key Requirements:

·  Minimum 3 years of experience in CX.
·  Bachelor’s degree in industrial engineering, business administration or equivalent departments of universities.
·  Proficiency in MS Office applications.
·  Fluency in English, both written and spoken.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.