Customer Care Agent 1

Job description

Key Responsabilities :
 

·  Perform front office activities;
·  Act as Level 1 support in the claims department;
·  Answer telephone inquiries from customers (physical clients or agencies) regarding road side assistance claims;
·  Create road side assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
·  Perform outbound calls to clients and service providers after the claim has been resolved
·  E-mail communication within claims department;
·  Use systems to check information required by customers;
·  Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.
 

Key Requirements : 
 

·  Advanced German & English   level – minimum C1 (writing, speaking, reading)
·  Excellent interpersonal and communication skills;
·  Customer centricity;
·  Attention to details;
·  Proven track record of working and achieving targets;
·  Ability to handle and analyze a large amount of information;
·  Proactive attitude, team spirit;
·   Good MS Office skills.

42217 | Customer Services & Claims | Entry Level | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent

 

We are  ONE of the 4 Global Centers of Competence t hat Allianz Partners has around the word and we deliver back office and front office assistance and claims management services for customers or Allianz entities based in: Germany, Austria, Switzerland, Ireland, Italy, Romania or for Global Contracts;

We CARE  about us as a team the same  We CARE  about our customers;

We DARE  to have fun the same we  DARE  to look for solutions or improvement;

We CARE  about nature, children, about the world the same we  CARE  about our own development.