Contact Center Representative - Auto Warranty Claim Team

Job description

Job Summary

The Contact Center Representative for Auto Warranty Claims will assist customers with warranty inquiries, claim submissions, and resolving issues related to vehicle warranties. You’ll ensure accurate claim processing and provide excellent customer service to ensure satisfaction.

 

Key Responsibilities

·  Customer Support: Answer calls, emails, and chats, providing accurate information about warranty coverage and claims.
·  Claim Processing: Verify customer and vehicle details, assist with claim submission, and ensure all necessary documentation is provided.
·  Problem Resolution: Investigate and resolve customer complaints or discrepancies, collaborating with internal teams as needed.
·  Documentation & Reporting: Maintain records of customer interactions and claims in accordance with company guidelines.
·  Team Collaboration: Work with other departments to ensure efficient claim processing and smooth operations.
·  Upselling & Retention: Offer additional services and warranty extensions, helping retain customers.
·  Performance Metrics: Meet individual and team goals for customer satisfaction and claim resolution.

 

Key Qualifications

·  Education: High school diploma required; associate’s degree or higher preferred.
·  Experience: 1-2 years in customer service or contact center roles; experience with warranty claims is a plus.
·  Skills: Strong communication, problem-solving, and multitasking abilities.
·  Technical Proficiency: Experience with CRM systems, Microsoft Office, and claims processing platforms.

 

Key benefits/What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

 

61707 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

 

Join us. Let's care for tomorrow.