Claims Validator 

This role is focused on cost control, validation, and performance management across a network of builders and trades delivering insurance repairs.

You act as the quality and cost gatekeeper, ensuring:

• Scopes and pricing are accurate
• Repairs meet KPIs (time, cost, quality)
• Strong relationships are maintained with trade partners

Core Purpose

Validate and control costs of insurance repair work while ensuring:

• Accurate scoping & estimating
• Partner performance meets standards
• Strong customer outcomes

Key Responsibilities

1. Cost Control & Validation

• Review and validate scopes, methods, and pricing
• Negotiate with builders and trades
• Benchmark costs against industry standards
• Identify opportunities to reduce repair costs
• Ensure billing accuracy and financial compliance

2. Network / Partner Management

• Manage relationships with builders & trade partners
• Coach partners on:
  • Report writing
  • Scope accuracy
  • Documentation
• Drive performance against KPIs (timelines, quality, service)

3. Quality Assurance

• Establish quality control checks for:
  • Reports
  • Quotes
  • Scopes
• Ensure accuracy before submission
• Improve quote precision and scope clarity

4. Customer & Client Service

• Provide high-quality communication and follow-through
• Resolve conflicts and issues
• Deliver strong customer experience internally and externally

5. Repair / Claims Oversight

• Monitor claims for:
  • Validity
  • Cost containment
• Ensure cost savings are applied where appropriate

6. Work Health & Safety (WHS)

• Actively manage and monitor WHS compliance
• Ensure network adheres to safety standards

Key Skills Required

Technical / Industry

• Trade qualification (ideally Carpentry)
• Strong estimating experience (essential)
• Knowledge of:
  • Construction processes
  • Insurance repair environment
  • Cost benchmarking

Financial

• Strong commercial acumen
• Ability to:
  • Analyse costs
  • Negotiate pricing
  • Manage budgets

Problem Solving

• Fast, practical decision-making
• Ability to resolve complex scope/cost issues

Communication

• Strong stakeholder engagement skills
• Ability to influence builders/trades
• Clear written reporting and documentation

✅ Ideal Background

Candidates will likely come from:

• Insurance building / property claims
• Construction estimating roles
• Loss adjusting / desktop assessing
• Trade-based roles moving into office-based validation

Behavioural / Cultural Fit

• High professionalism and resilience
• Able to work under pressure and meet deadlines
• Strong team collaboration + ability to work autonomously
• Customer-first mindset
• Adaptable and agile

Key Success Metrics (KPIs)

• Cost savings achieved
• Quote / scope accuracy
• Turnaround times
• Partner performance
• Customer satisfaction
• Compliance with WHS and reporting standards

Simple Role Translation

In plain terms: “You’re the person who checks, challenges, and approves repair costs and scopes—making sure the company doesn’t overpay, work is done properly, and partners perform well.”