Care Advisor
Makati, PHILIPPINES
Job description
BENEFITS/PERKS
- Competitive Salary
- Guaranteed 13th and 14th month salary
- Performance Incentive Plan / Annual Bonus
- Retirement Program and Group Life Insurance
- Hybrid Work Arrangement available after 6 months of on-site work
JOB DETAILS / ROLE PURPOSE
Our Customer Service/Care Advisors serve as the primary contact for our clients worldwide, including brokers and medical providers. They focus on addressing client needs while collaborating with other departments, consistently delivering high-quality service and committing to ongoing improvement.
KEY RESPONSIBILITIES
Key responsibilities include, but are not limited to:
Key responsibilities include, but are not limited to:
- Responding to inquiries about coverage, claims, hospitalization, and complaints
- Adhering to department service standards, including a 24-hour turnaround for all written communications such as email responses
- Managing daily assigned tasks alongside ad hoc assignments and following up on individual cases
- Developing comprehensive product knowledge to provide timely and accurate information to clients
- Supporting the in-house medical team in coordinating client hospital admissions, evacuations, repatriations, and other cases as needed
- Delivering exceptional customer service to ensure client satisfaction and retention
KEY REQUIREMENTS
- Previous call center experience in a healthcare account is required
- Bachelor's Degree preferred, ideally in Medical Allied fields
- Ability to work with minimal supervision and meet deadlines
- Proficiency in Microsoft Office (Excel, Word)
- Willingness to work rotating shifts
- Availability to work on-site in Makati during the initial months
- Fluent in English
- Applicants available to start immediately will be given priority