Customer Assistance Coordinator (Travel & Protection) - Allianz - Kuala Lumpur

Job description

Join Allianz Partners, a global leader in assistance and insurance, and build your career with an international brand that supports millions of customers worldwide. As a Customer Assistance Coordinator (Travel & Protection), you’ll work with diverse teams and stakeholders across borders—helping travelers and policyholders get the support they need, when they need it. You’ll gain global exposure, sharpen your communication and problem‑solving skills, and grow in a multicultural environment that invests in training, development, and long‑term career opportunities. If you’re looking for meaningful work with real impact in a world‑class company, this is your next step.

What you’ll do

Manage inbound and outbound calls, emails, and messages for client services
Assess needs and arrange services/benefits based on policy coverage
Coordinate with service partners and internal teams to resolve cases
Document all conversations, actions, and outcomes in the case system
Collaborate within the team to ensure seamless, end-to-end case handling
Handle ad hoc tasks to support Assistance Operations as needed

What you’ll bring

Diploma or Bachelor’s degree in any field
1+ years’ experience in client-facing or coordination roles (e.g., customer service, provider liaison, account/claims support, operations); fresh graduates welcome.
Advantage: background in insurance, medical, or travel assistance
Strong English (written and spoken); Mandarin and Chinese dialects are a plus
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Able to work rotating shifts across 7 days (07:00–22:00), including weekends and public holidays.
Customer-focused, calm under pressure, and detail-oriented

Location: UOA Centre, KLCC, Kuala Lumpur

If you’re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

Offers “Allianz”

Job description