Offers “Allianz”

New Allianz

Assistance Agent

  • AUSTRIA
  • Sales

Job description

Key Responsabilities :

·  Perform front office activities;
·  Act as Level 1 support in the claims department;
·  Answer telephone inquiries from customers (physical clients or agencies) regarding assistance claims;
·  Create road side assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
·  Perform outbound calls to clients and service providers after the claim has been resolved
·  E-mail communication within claims department;
·  Use systems to check information required by customers;
·  Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.

Key Requirements :

·  Excellent interpersonal and communication skills;
·  Customer centricity;
·  Attention to details;
·  Proven track record of working and achieving targets;
·  Ability to handle and analyze a large amount of information;
·  Proactive attitude, team spirit;
·  Good MS Office skills.

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