Assistance Agent
AUSTRIA Sales
Job description
Key Responsabilities :
· Perform front office activities;
· Act as Level 1 support in the claims department;
· Answer telephone inquiries from customers (physical clients or agencies) regarding assistance claims;
· Create road side assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
· Perform outbound calls to clients and service providers after the claim has been resolved
· E-mail communication within claims department;
· Use systems to check information required by customers;
· Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.
Key Requirements :
· Excellent interpersonal and communication skills;
· Customer centricity;
· Attention to details;
· Proven track record of working and achieving targets;
· Ability to handle and analyze a large amount of information;
· Proactive attitude, team spirit;
· Good MS Office skills.
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