ACCOUNT UNDERWRITER

Job description

THE ROLE
• Achieve portfolio objectives by managing brokers and maintaining, expanding, and renewing existing client relationships (directly or via broker)
• Maximize the renewal of the existing portfolio with specialized brokers, direct clients, and clients with non-specialized brokers
• Achieve premium rate change objectives and potentially restructure the policy for clients in the portfolio

• Maintain and develop satisfaction among clients and brokers

• Expand the entire portfolio by achieving extensions
• Build and strengthen relationships with both the broker and the client
• Ensure a profitable and qualitative client portfolio in the long term and identify new commercial opportunities to expand the client portfolio

MAIN TASKS
Achieve objectives for portfolio growth and quality

• Develop relationships with clients and brokers
• Negotiate policy conditions upon renewal with direct clients, clients via specialized and non-specialized brokers
• Identify cross-selling and upselling opportunities
• Provide proactive service, such as client visits, welcome contacts with new clients, etc.
• Inventory client limit needs and coordinate with the Risk Department
• Seek solutions when problems arise
• Coordinate escalations

Take personal responsibility for implementing quality standards throughout the Group
• Serve existing brokers based on broker segmentation
• Serve client segments based on the Operational Manual
• Work closely with other core functions
• Apply commercial underwriting standards (MMCD rules) to ensure profitability and quality of the client portfolio

FUNCTIONAL SKILLS/EXPERIENCE
Market Knowledge
• Expert market knowledge
• Ability to build an extensive network with close contacts with brokers, market players, and opinion leaders

Professional Knowledge
• Ability to create and convert leads for extensions
• Expert sales knowledge and negotiation skills
• Basic understanding and training in Artificial Intelligence (AI) tools

Interpersonal Skills
• Ability to collaborate with members of other core functions
• Ability to persuade clients during negotiations
• Ability to build and strengthen good relationships with clients and brokers

Language Skills
Very good knowledge (Fluent) of Dutch, French, English.