Customer Claims Handler Motor FNOL

Job description

This is an exciting opportunity to work in the new FNOL centre in Birmingham as a Claims Handler. We are recruiting for full time hours (37.5 hours) to cover our core times which are 8am- 8pm Monday to Friday and 8am - 4pm on Saturdays. As a Customer Claims Handler (Motor First Notification of Loss) you will be based in a contact centre role which is predominately telephone based focusing on excellent customer service skills. You will manage your own workload and provide a pro-active approach to claims handling in order to progress the claim as far as possible within the first 10 days, whilst delivering excellent service.

Skills & Experience:

• Previous telephony and customer service experience is essential.
• Full technical training will be given, but insurance experience is advantageous
• You will have a 'can do' attitude, flexible approach, passion about doing a good job, the ability to work to daily targets, and the ability to demonstrate that you are a team player.

Key Competencies:

• Task planning - ensure that all customer enquiries are responded to within defined standards and deadlines and follow up tasks are carried out.
• Decision making: You will operate up to the limits of your own personal authority.
• Customer Service: You will get customer service requirements right first time.
• Communication skills: You will display a helpful and friendly confident telephone manner. You will speak clearly and professionally, and be easily understood
• Innovation: You will seek to find solutions to problems with support as appropriate. You will also adapt to change in role and processes in a positive way.
• Technical skills: You'll ensure your own knowledge and understanding of all relevant Compliance and Regulatory rules and processes are kept up to date.

What we offer in return:

• Competitive salary, which is reviewed annually
• Annual Bonus related to individual and company performance
• A generous pension plan
• Competitive holiday allowance that increases with length of service, with the option of buying and selling up to 5 days holiday per year
• Share purchase plan
• Flexible benefits plan, giving the option to tailor benefits (such as dental insurance and private medical care) to suit individual needs
• Excellent training and development opportunities including our Award winning Underwriting Academy which is CII accredited.
• 25% off Insurance products, 15% off for friends and family.

About us:

Allianz is one of the world's largest insurers and financial services companies. We strive to deliver products and services that our clients recommend, to be a great company to work for and to achieve the best combination of profit and growth. We always look to hire the best talent and are as committed to our workforce as we are to our customers; as such we pride ourselves on offering unrivalled training and career development, exactly what you would expect from the firm awarded General Insurer of the Decade at the British Insurance Awards 2014.