Customer Interaction - Commerce Strategy & Proposition Analyst

Job description

Vacancy Specification

We are seeking a highly motivated individual with experience developing commerce strategies and propositions to join our dynamic team as a Strategy Specialist operating within the Global Customer Interaction Strategy department from our Tamworth office in the UK.

This is a great opportunity for the successful candidate to develop within the business and play a key part in shaping the future of ALDI globally. Your role will be to support the Global Business Coordination (GBC) Department with defining the future ALDI Customer Interaction model by implementing the commerce strategy and evaluating new commerce and online initiatives. The role will also involve developing business cases for future initiatives, as well as setting and achieving OKRs within your area. 

Your role will be to support the development of commerce strategies through to implementation, evaluating new and existing propositions to enable the global strategy and helping our national businesses deliver them. You will leverage subject matter expertise to build business cases for future initiatives and define clear objectives and key results to set the direction and measure success. You will have strong networking and presentations skills that will be required to work with global stakeholders at a Director level to drive and implement change.

Reporting into the Strategy & Proposition Manager, you will act as a custodian of the Customer Interaction Business Strategy team and collaborate with the Research team to proactively use market insight and commercial data to develop propositions. You will be responsible for prioritising initiatives and roadmaps as well as communicating the strategy to stakeholders across ALDI South countries, therefore good networking and presentation skills are critical. 

Although the role is UK based your primary focus is global and some travel on demand is expected to support projects, or upon request of the Strategy Manager. All travel, accommodation and food expenses will be paid for.

If you’re always striving to improve and want to join a really important part of the business, apply to join #TeamAldi today!

*This job listing is for an exciting upcoming position. If your application is successful, you'll be placed in our talent pool, ready to step into a suitable role as soon as it becomes available.*

Your New Role:

·  Development of Customer Interaction business cases (incl. financial and non-financial aspects in alignment with countries and relevant international stakeholders)
·  Support in defining the future ALDI business model and new commerce (eFood, Digital Services, online Non-Food) initiatives
Input into the strategic vision / roadmap based on prioritised initiatives working with all ALDI South countries
·  Set business targets for global strategies and new initiatives to help ALDI achieve its digital and business aspirations
·  Proactively use commercial data provided by the Research team in the development of propositions and business cases
·  Communicate strategies to various stakeholders across ALDI south countries and support them with its delivery
·  Collaborate closely with cross-functional teams to understand their specific requirements and address any data-related strategic enquiries
·  Follow established governance frameworks to gain consensus on prioritisation of customer initiatives
·   Support countries in the development and tracking of  ‘Launch & Learn’ trials
About You:
·  Experience supporting the implementation of a strategy and resulting actions
·  Experience working on the continual development and evaluation of a strategy
·  Experience working with multiple stakeholders to drive topics forward
·  Ability to multi-task on various projects
·  Working in team environments – being a team player
·  Working with ambiguity and taking ownership of deliverables
·  Ownership and maintenance of strategic documentation that will be discussed and used by senior stakeholders
·  Creation or ongoing development of business strategies
·  Experience working in a fast-paced and high growth environment, within ecommerce/retail/grocery/tech
·  Regular communication with key business users 
·  Able to work well under pressure
·  Knowledge of Microsoft Office, along with the ability to quickly understand new software
·  Strong interpersonal, written and oral skills
·  Logical and efficient
·  Highly self-motivated
·  Excellent analytical skills and an informed, evidence-based approach
·  Analytical thinking
·   Organised with the ability to prioritise workloads to meet deadlines
What You’ll get in Return:
·  Salary starting from £52,985 rising to £61,030
·  5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 2 days per week. 
·  Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)
5 weeks’ annual leave plus Bank Holidays
·  In office flexi-time
·  Full training provided
·  Pension scheme
·  Private employee medical insurance after 4 years
·  Company sick pay scheme
·  Company maternity and adoption pay after 1 year and paternity leave pay after 2 years
·  Long service rewards
·  Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs

*You’ll need to live within 90 minutes of your main working location.

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.

If you’re looking for a career that gives you more, apply today!