Technical Specialist

Job description

Work schedule is - Monday through Friday
Hours can range from:  7:30 am - 6:00pm or 9:00am - 6:00pm 
Provides first line support by email/phone and informs/updates customers and end users with current product Technical Data Sheets, Color (equipment/tools) and bulletins.  Provides IT support for Color Retrieval Software designed by AkzoNobel and keeps up with current platform designs and changes.  Should present a friendly working enviorment atmosphere to our customers and internal working group.

Key Accountabilities
* First Line support for customers and end users via telephone and Email. 
* Transfer information to customers : Technical, Color and Color IT (including updates ).
* Transfer TDS, MSDS to customers as requested.
* Technical and Color complaint handing with entering into CRM and creating needed case number’s.
* Communicate to field force the needed support in case a technical issue can’t be solved by Help Desk.
* Regularly update Customer Dynamics of the main customer issues.
* Monitor Customer Dynamic KPI.
* Planning of equipment installation according to sales request.
* Feedback to Sales, Technical Coordinator and Regional Technical Service Manager.
* Insure that standard and best practices are followed setforth for the team to operate within set call matrixs.
* Training center administration: planning, registration of the trainings, KPI; material inventory to include H&S and PPE.
* Helps resolve customer issues and provides after-sales support.
* Gets familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all their regulations. 


Experience
* 2 years Fast paced call center experience
* Advanced people skills
* Excellent communication skills: written and oral
* Strong High Volume Call Center background, preferably in IT related field
* Good technical background in paint & coatings, preferably in vehicle refinish products 
* Travel is limited for training only
Highly Proficient with Microsoft Office Suite and CRM and all IT funtions.

Desired profile

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About Akzo Nobel

AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.