Number Porting Specialist - Customer Care | Remote ANZ

Job description

Customer Care is at the heart of Aircall. We are looking for a passionate, detail-oriented, and tech-savvy individual that is looking to help customers succeed.
You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall! 

**This position can be either based in Sydney or 100% remote in Australia or New Zealand**
It requires full working rights in either of these countries as we are not able to sponsor for now.

Your mission @ Aircall

·  Create and process all new ports & installs for new or existing customers accurately and in a timely manner 
·  Handle local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers
·  Coordinate with global internal resources across Aircall offices (NYC and Paris)
·  Handle project ports and holding the role of project coordinator for porting updates
·  Meet deadlines and handle multiple projects and cases at a given time
·  Closely monitor porting lead times to ensure optimal port turnaround time
·  Troubleshoot with the vendor for service impacting issues
·  Work with a sense of urgency to ensure all documentation needed for porting gets submitted in a correct and timely way
·  Contact customers by email and phone to communicate their porting statuses
·  Work closely with the Account Executives, Onboarding Specialists, Customer Success Managers & the rest of the customer-facing team to accelerate the porting process
·  Represent Aircall with integrity and professionalism at all times in all written and verbal communications

A little about you

·  Bachelor's Degree or equivalent in a relevant field of study preferred
·  ~1 year or more of professional work experience in a corporate setting
·  Strong attention to detail, nothing is too small to go unnoticed
·  Comfortable managing several competing tasks and issues in a fast-paced environment
·  A natural curiosity for technology and how it works
·  The ability to explain technical concepts in an easy to understand way
·  Data-driven and results-oriented-- you’re not afraid of a spreadsheet or dashboard
·  Exceptional communication skills — you’re an extremely clear and direct communicator
·  An entrepreneurial spirit — our team is hard-working, self-driven, resourceful, and confident… and not afraid of a challenge!
·  Ability to be autonomous, take initiative, and truly own your own success
·  Ability to thrive in a fast-paced startup environment
·  Ability and motivation to learn new things quickly
·  Positive energy!
·  A team player attitude to work closely with multiple and global teams
·  Prior experience working for a tech startup, a huge plus!