Customer Onboarding Specialist

Job description

Aircall is on a mission to revolutionize the business phone industry! 📞

We are an advanced, cloud-based business phone system and call center software — all wrapped up in one single tool (no hardware, 100% integrated).

But behind our product are the people driving it 👫. Ambition, Community, Teamwork and Transparency – these are the values we live by at Aircall. We know that success comes from smart work and deserves to be recognized and rewarded 🏆

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest growing B2B startups — then Aircall is the company you are looking for! 🤩

We are looking for a talented Customer Onboarding Specialist to manage our Mid market accounts on EMEA and APAC markets . You are the first point of contact of the our new clients, your mission is to make them feel comfortable with the use of our product.

Your mission @Aircall:

·  Manage the onboarding process for a portfolio of new customers simultaneously on EMEA and APAC Markets.
·  Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition
·  Review and understand our customer's business and communication challenges to successfully implement solutions
·  Onboard and train new customers to ensure they are setup for maximum success
·  Oversee the implementation of Aircall to ensure the best customer experience with the product in the long run : account configuration, product training, technical requirements...
·  Analyze, organize, and communicate customer feedback to the Product, and Sales Teams
·  Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers
·  Troubleshoot issues reported by customers during the implementation process and provide solutions
·  Maintain and track all projects and documentation
·  Create and improve processes and systems for scaling the implementation and training of new customers

Your responsibilities :

·  Be an expert of Aircall to make sure our clients are satisfied
·  Ensure a good relationship to make our Customers happy
·  Work closely with the Care, Sales, Product and Success Teams to share the clients' feedback : you will be the voice of our Customers.

A little more about you :

·  1+ year experience in a similar position
·  Native or bilingual in French and/or English
·  Solutions driven, a real problem solver
·  Tech curiosity is a big plus as we onboard customer on a SaaS solution
·  Excellent verbal and written communication skills
·  Passion for consistently providing excellent customer experience
·  Comfortable managing several tasks and issues in a fast-paced environment

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 30+ Nationalities: cosmopolite & multi-cultural mindset
🌞 Sunny offices in the center of Paris with incredible perks and regular team parties
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.