Supply Engineer

Job description

Job Description:

Accountabilities

The Supply Engineering team contributes as a key stakeholder of the Customer Care Centre in the resolution of supply related topics (A/C Structure parts, system, and tooling) to better support, satisfy and retain our Customer. The technical expertise and advice will be used to enable the best possible supply solution for the customers to provide an end-to-end solution in China region.

Main accountabilities of the job holder:
Resolution of Supply related topics (A/C structural part, systems, tooling) in the scope of the Customer Care Centre Operations
Perform operational activities under the Supply Engineering scope
Provide technical support to our stakeholders

Main activities

·  Answers spares engineering queries via TechRequest tool.
·  Assists external suppliers with technical knowledge and data supply.
·  Answers technical queries in support of the Satair procurement teams.
·  Identifies and analyse alternative part numbers.
·  Handles obsolete raw material and manufacturing processes with the support of Engineering teams.
·  Provides stakeholders with required data thru DEX process.
·  Provides technical support to suppliers.
·  Handles creation/update of Master data in local SAP Tools.
·  Checks production/FAL stocks and trigger Production Parts Rob process with the approval of FAL based local Spares engineering teams.
·  Identifies information about SATAIR stock.
·  Triggers the Leasing and Exchange processes with SATAIR (IRSS)
·   Identifies suppliers when unknown.
·  Performs stock check: Satair, FAL and Supplier directly or indirectly (with IAEx support)
·  Provides data for Customs Airbus warehouse (technical information)
·  Ensure coordination End to End of supply solutions for AOG events resolution, on all programs, covering structural, systems and multi-ATA events, from preliminary analysis of availability up to delivery to corresponding Customer premises in China region during non-European office working hours.
·  Ensure priority accuracy of AOG events with CODs and other sources by linking Customer spares queries and Technical queries
·  Support internal escalation for any spares solutions issues
·  Ensure all spares solutions are investigated within complete network of potential sources and propose best spare option(s) to Customer
·  Ensure feedback loop on spare anticipation and spare alternative solutions based on spare Return of Experience
·  Manage spare performances on technical events and feedback to Airbus relevant functions to ensure performance recovery of OEM vendors
·  Interact and coordinate activities with all the stakeholders in SBCO specifically but not limited to all operational aspects.
·  Support on obtaining necessary data to produce KPI to measure the performance of the operations

This function shall be able to cover 7/7, Specific premium linked to work in shifts. Details to be provided by recruiting manager upon request.

Outputs

·  As Customer Care Center(CCC) Operations team member, centralise for all criticality of events all material needs (parts and tools) from E2E leaders and provide first availability analysis using all qualified sources CODs, Vendors, Internal stocks, FHS...
·  Bridge Customer Care Center Operations team member, and COD governance to ensure full alignment on priorities for AOG and non-AOG items, acting as Supply coordinator within CCC Operations
·  As Customer Care Center Operations team member, contribute in defining the optimum supply spare solution including check for alternative P/N from qualified source and product
·  Coordinates with relevant functions, CODs, Spares Procurement, Vendors, Dedicated stocks, Warehouse and logistics/transports progress of selected solution up to shipment and until delivery to the Customers during AOG event.
·  Support internal supplied part (Industrial or FAL robbery) or alternatives investigation processes in accordance with applicable definition and any other configuration management inputs from COD for AOG event.
·  Provide technical assistance to Airbus spares organizations and Suppliers
·  Ensure P/N loading in database for alternatives reference
·  Trigger escalation process for any material blocking items to relevant support functions and/or management.
·  Maintain overview of Supply Engineering performance and quality and report on a regular basis
·  Provide Return of Experience analysis on material issues and recommendations for Spare anticipation
·  Follow and comply with Airbus/Satair processes and organizations related to QA, COH, transport, warehouse, procurement, pricing & kitting

Background and Skills

Familiarity with Aviation Industry and excellent knowledge of Airbus Aircraft gained through experience. Basic awareness of Airline and Aircraft Maintenance operations.

Education: 
Bachelor Degree in Engineering or equivalent education

Experience: 
3 years in Repair or Engineering domain

Basic Skills: 

·  Ability to read and consult Airbus manuals and drawings. Knowledge in ordering and procurement. Knowledge of EASA Part 21. Basic knowledge of Part 145. Knowledge of manufacturing processes and practices. Basic knowledge of SAP. Knowledge in Technical Data would be a plus.
·  Excellent written and verbal English communication skills.
·  Proficient computer skills including proficiency in Microsoft Office and Google Apps.
·  Customer focus.
·  Good analytical thinking.
·  Team player in a cross-functional environment.
·  Good communication and negotiation skills.
·  Good adaptation to new situations/challenges
·  Able to lead internal and external projects.
·  Ability to work in shifts (7/7)

Organisation structure
The jobholder reports functionally to the HO Customer Care Center Operation China and operationally to the HO Customer Service ABEC

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Beijing) Engineering Centre Company Limited

Employment Type:
Fixed term

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Experience Level:
Professional

Job Family:
Material Support & services

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