Service Operations Manager

Job description

Job Description:

Responsibilities ​

·  Responsible for the corrective and preventive maintenance.
·  Manage, control and setup of Preventive Maintenance Teams (PMT) and Technical Support Teams (TST)
·  Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
·  Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
·  Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
·  Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.

Experience

·  Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
·  Leading an operational service or support organization
·  Experience in working within a customer oriented environment
·  Surveillance sensors; radars, thermal optical cameras, Automatic Identification systems, Radio Directions Finder systems.
·  Facility Security systems.

Competencies

·  Good knowledge in Radar systems, Thermal cameras, Automatic Identification Systems AIS, Radio Direction Finder RDF, C2 systems, Surveillance systems.
·  Good knowledge in MEP systems and Diesel Generator systems.
·  Awareness of IT/Network infrastructure and Video-Wall systems.
·  Strong understanding of performance and quality assurance management
·  Strong understanding of MRO management
·  Ability to work in diverse cultural and challenging professional environments
·  Strong listening skills (to understand customer requirements)
·  Strong service orientation and delivery focus
·  Ability to lead project resources, to work under pressure and to meet deadlines.
·  Ability to review project deliverables for completeness, quality and compliance with established project standards.
·  Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
·  Excellent analytical and conceptual skills.
·  Team player and cooperative
·  Cost and quality sensitiveness
·  Strong service orientation and delivery focused

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space Saudi Limited

Employment Type:
Fixed term

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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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