Repair & Warranty Specialist

Job description

Job Description:

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Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations

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Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims

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Issue Repair/Lease/Exchange Orders to approved suppliers 

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Handle, log and follow up on suppliers retrofit programs

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Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: 

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New, closed and open claims

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Shop Processing Time (SPT) / Turn-Around-Time (TAT)

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Action tracker

Supplier relations:

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Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned

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Initiate and follow up on action tracker to ensure improvement plans are met

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Keep HO ASOMRS informed about changes in supplier performance

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Monitor and report on political and other conditions in the market place of importance to Satair’s competitiveness, including competitors’ behavior and activities

Requirements:

· 
Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred)

· 
Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar

· 
Negotiation skills

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Professional and practical insight and experience with purchasing and logistics

· 
Working knowledge of English, both written and oral

· 
Working knowledge of SAP

· 
Good numeracy skills

· 
PC literacy, including word processing, spreadsheets and database use

· 
Good business acumen

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair Pte Ltd

Contract Type:
Fixed term

Experience Level:
Student

Job Family:
Material Support & services

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