Process Quality Management Support

Job description

Job Description:

Responsibilities - your mission:

You will join a recently created team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, customer centricity, strategy, performance and communication. The Job Holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope : as such, the Job Holder responsibilities will equally be split between Process Quality Manager role and Quality Standards deployment role.

Process Quality Manager role:
Due to the nature of its process advising, supporting and defining role, the Process Quality Manager is intended to be a strong pillar in the Process Management to cover the process related advising, monitoring and surveillance activities. 
The Job holder will be responsible to:
- Ensure consistent application of process management guidelines in line with EN9100 standard
- Ensure process referential (Competences, Resource Models, Documentation Plan, Process networks, Deployment Areas) is up to date, managed and continuously improved
- Support proactively the Process Management Team(s) to manage the process referential and continuously improve the Process maturity
- Ensure that any process change received is well addressed by checking the consistency of the process changes and their associated impacts 
- Collaborate with local and central Process Management Team(s) to improve Airbus Business Process management
- Assure Process adherence implementation and effectiveness by controlling the progress and adherence results collection 
- Assure quality of Process deliverables and Process Surveillance Plan, 
- Check process resources, performance indicators, surveillance plan, compliance, etc…
- Prepare Process Maturity assessments by ensuring that all the process maturity criteria are fulfilled by the process(es)
- Monitor action plan follow-up, Risks and Opportunities
- Ensure Best Practices and Lessons Learnt integration in our ways of working
- Ensure systemic root cause analysis on our top irritants by applying quality management methods e.g. PPS, 9S,, Pareto, Five-Why, Ishikawa, …
- Contribute to effective process implementation (e.g. communications, awareness, documents, Tools, …)

Quality Standard deployment role:
The Job holder will be responsible to:
- Define strategy and tactical plan for Quality standards deployment in Customer Services
- Lead integration of quality standards in Customer Services, as part of the quality initiative platform part of the Customer Services Transformation (Quality First at S Q1@S). Quality Standards are oriented mainly on Solving & Preventing such as Practical Problem Solving, 5 Why’s, Advanced Product Quality Planning, - - Failure Mode and Effect Analysis, risk management… 
- Customize quality standards to Customer Services, whenever relevant.
- Connecting to Central Functions in Quality, Airbus Operating System (Lean) and Programmes
- Contributing to the performance of Customer Services business units, through active “hands on” coaching demonstrating value add of the Quality Standards, awareness on quality standards and practicing quality standards with Customer Services  whenever relevant.
- Driving Mindset Change for Quality across Customer Services 
- Interconnect with Process Quality Managers to foster integration in processes for Customer Services

Additionally you will contribute and/or lead other activities as part of the transverse portfolio of the team.

Requirements - our ideal candidate will have:

- A diploma/master's degree in the field of aerospace engineering, quality management or a comparable qualification acquired in another way
- Professional experience in quality management
- Knowledgeable on Quality management methods e.g. PPS, 9S, Pareto, Five-Why, Ishikawa, Lesson Learned and Benchmarking, Failure Mode and Effect Analysis, Advanced Product Quality Planning, Quality Gates
- Good communication, stakeholder management and customer-oriented skills
- Analytical and systemic mind-set
- Reliable, proactive, pragmatic, resilient and assertive
- Accurate work ethic
- Business fluent English (French desirable)
- Experience in MS Office and G Suite
- Leadership skills and ability to convince and influence
- Strategic mindset
- Change and Project Management skills on cross functional and transnational projects

Benefits - what’s in it for you:

· 
Diverse career opportunities within Airbus European core countries or in other regions around the world

· 
A hybrid working model, allowing you to combine onsite and offsite work

· 
A modern office well connected to public transportation

· 
A motivated and fun crew to grow and build and shape the GBS together

· 
An intense and exciting onboarding experience

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
Quality Management System

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