Employee Experience Support Specialist

Job description

Job Description:

We are looking for an Employee Experience Support Specialist to join Airbus in our GBS in Lisbon. 

Responsibilities - your mission

Inspired by “you only get one chance to make a first impression”, we want to offer the best experience to each of our future newcomers.

You will be contributing to the whole experience of Airbus employees from day one (onboarding) to their last day (offboarding) going through the mobility process when applicable (internal mobility activities  for several Airbus subsidiaries and regions worldwide where we operate). 

Some of your main tasks and responsibilities will include:

· 
Preventive support (Anticipate system changes in link with Recruitment and mobility actors, processes and tools)

· 
Curative Support (Provide L2 support to identify employee life cycle possible issues)

· 
Coordination of internal mobility activities in link with ad-hoc Stakeholders

· 
Follow-up & Reporting

· 
Continuous Improvement: Ideate, propose & test ideas on processes, tools, and digital solutions. Document Knowledge articles  and communicate updates (i.e: coherence with chatbot content, etc.)

Requirements - our ideal candidate will have

· 
Fluent level of English; 

· 
Previous experience working with SAP, Workday, IT Directories, Onelogin

· 
Problem solving / analytical orientation;

· 
Ability for structured working;

· 
Strong team player with the ability to support and accompany change;

· 
Ability to manage and coordinate stakeholders;

· 
Capacity to improve, understand the big picture and end vision;

· 
As a Plus: (Usage of ServiceNow (Management of Incidents, Requests, HR Cases); Working with Agile methodologies; ITIL Certified.

Benefits - what’s in it for you

· 
Diverse career opportunities within Airbus European core countries or in other regions around the world.  

· 
A hybrid working model, allowing you to combine onsite and offsite work. 

· 
A modern office well connected to public transportation.

· 
A motivated and fun crew to grow and build and shape the GBS together.

· 
An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Portugal SA

Employment Type:
Permanent

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Experience Level:
Professional

Job Family:
HR Expertise

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.