Customer Resolution Specialist

Job description

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Job Description:

Job Description:

Satair is looking for a Customer Resolution Specialist to join our team based in Herndon, Virginia.

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

Meet the team:

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Your working environment:

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How we care for you:

·  Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
·  Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
·  Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 
·  Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:

1. Order Processing: 60%

·  Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
·  Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.

2. Relationship Building: 20%

·  Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
·  Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.  

3. Technical Support: 10%

·  Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
·  Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

4. Other Duties as Assigned: 10%

Education:

·  An Associate’s Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

·  2+ years of customer service experience in a fast-paced environment is required.
·  Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

·  PC literacy, including intermediate word processing, spreadsheet, and database skills.
·  Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and or Google Suite programs)
·  Basic knowledge of SAP, preferred

Physical Requirements:

·  Onsite 60%
·  Remote 40%
·  Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
·  Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
·  Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
·  Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
·  Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
·  Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
·  Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
·  Sitting: Daily able to sit for long periods of time in meetings, working on computer.
·  Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
·  Standing: Daily able to stand for discussions in offices or on production floor.
·  Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
·  Appropriate hearing/eye protection may also be required when visiting the shop floor

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair USA, Inc.

Employment Type:
Permanent

Experience Level:
Entry Level

Remote Type:
Flexible

Job Family:
Material Support & services

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Job Posting End Date: 06.16.2025

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .