Customer Order Specialist (m/f)

Job description

Customer Order Specialist (m/f)

Airbus Hamburg

Satair Group (100% subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry.
With our global functional organization spanning across ten different sites and locations worldwide, you are part of a truly global family. Change is
the only constant at Satair Group. The aviation industry is an ever changing - and fast moving environment. That calls for someone special -
someone like you!

Welcome to the Satair Group family!

Airbus is a global leader in aeronautics, space and related services. In 2016, it generated revenues of € 67 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe's number one space enterprise and the world's second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

A vacancy for a Customer Order Specialist has arisen within SatAir in Hamburg at the earliest possible start date.
You will join the Costumer Order Desk department.

Disabled applicants with equal qualification are favoured.

Desired profile

Tasks & accountabilities

You will be responsible for supporting customers "Aircraft on Ground" material requirements by finding favorable solutions.

Your main activities will include:

·  Coordinating and interfacing between the customer and the Airbus spare parts order process
·  Administering the complete customer order including initial receipt, sourcing, escalation and delivery follow up
·  Ensuring in-time delivery for all spare parts and related services to all Airbus customers' worldwide using technical and

commercial data

Required skills

As the successful candidate you are able to demonstrate the following skills and experience:

·  Degree in Supply Chain Management, Business Administration, Engineering or equivalent
·  Requires a high degree of independence, ability to develop creative solutions, self-initiative while continuously providing a high

calibre of customer service under, sometimes, demanding situations

·  Experience in customer service, aerospace technical documentation and material management would be a plus
·  Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written
·  Communication skills focus on the customer satisfaction are required
·  Willingness to work as part of a team in a rotating 3-shift pattern