Customer Acceptance and Delivery Management_2 positions open

Job description

Job Description:

Accountabilities:

Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and On-Customer Satisfaction delivery of an Aircraft fleet to airlines customers/lessors. She/he is the leader of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT), manages the risks (technical, industrial, certification, definition, planning, contractual aspects) to meet the objectives of deliveries within defined technical and quality standard, within cost, and to meet customer expectation and satisfaction objectives. 

Main activities:

• Lead individual aircraft risk management on aircraft technical status and industrial planning along CAD phase, within the MFT, in close liaison with Final Assembly Line (FAL), and follow all industrial, technical and quality events arising during FAL and Delivery. 

● Accountable for the Go/No Go decision at Hand-Over (milestone) to Delivery, for A/C acceptance to start the Delivery phase. 

● Ensure subsequent mitigation activities to trigger and launch recovery actions through FAL, Functions and Cross Plant’s Management, at all appropriate level to meet delivery objectives and customer expectation. 

● Support FAL in case of major technical issues, by defining and proposing solutions whereby customer acceptance (buy-in) and cost balance decisions are needed. 

● Prevent aircraft delivery from any detrimental situation, and escalate when necessary to Executive level for any relevant customer acceptance and delivery blocking issue. 

● Ensure the continuity of the Fulfill Customer Order (FCO) process and as such: Assure that starting of FAL meeting, cabin compliance check review meeting and certification walk around checks are scheduled in due time and that all items are identified and address in timely and closed manner. 

● Ensure accurate, reliable and on time information flow to the Customer, by leading the MFT and in close liaison with FCO Manager and Team members through regular meetings with Customers from St 40 to TAC. 

● Decide on balanced delivery milestone contingencies, between On Time delivery and Company financial target (inventory), in case, to protect company interest against any undue customer queries, or which are beyond manufacturer standard. 

● Gather and treat the Customer Satisfaction Improvement Performance (CSIP) feedbacks and organize post-delivery meeting within MFT and appropriate level for lesson learnt and reply to customer. 

● Keep feedback loop together with Customer Service department for technical issue after aircraft delivery, or in-service issue, to ensure continuous improvement on upcoming delivery aircraft in Plants or FAL to meet customer expectations. 

● Steer and lead the continuing improvement actions or project for CAD and CSIP aspect. C. Outputs 

● CADM is key success factor to A/C delivery, as leader of CAD MFT; 

● Within MFT, CADM treat the CSIP to secure feedback loop to customer 

● Maintain permanent relationship with Customers to improve CAD process. 

Qualifications:

• Education: Bachelor or above, Engineering/Aeronautical domain 

• Experience: Aeronautics Industry, Airlines operation,Project management 

Ability  

● Customer minded and customer/client relationship knowledge 

● Leadership competencies, to lead multi-functional teams 

● English level: Professional speaking and writing, and business negotiation level 

● Strong communication skill, and well-developed negotiation skills 

● Strong team collaboration skill 

● Initiative and creativity to solve problems under pressure in a diplomatic nature 

● Experienced work in an international team, integrating people with different cultural backgrounds 

● Be adaptable to be flexible working time 

● Be able to work under stress; 

● Proficient computer skills with sound knowledge of computer tools 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Tianjin) Delivery Centre Limited

Employment Type:
Fixed term

-------

Experience Level:
Professional

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.