Aerospace Customer Support Engineer (Contract)

Job description

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Job Description:

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL .

You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer’s operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers. 

Meet the Team:

Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world.

Your Working Environment:

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your Challenges:

Primary Responsibilities:

· 
Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.

· 
Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.

· 
Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.

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Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.

· 
Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.

· 
Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.

· 
Ensure alignment of work practices with other programs and adherence to SB processes.

· 
Provide support for internal and external improvement projects related to SB products, processes, and tools.

· 
Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.

 

Additional Responsibilities: 

· 
Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination.

· 
Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives.

· 
Support quality initiatives within the Airbus Customer Services organization.

· 
Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement.

Your Boarding Pass:

Required:

· 
Bachelor’s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)

· 
0-3 years experience in an engineering classification.

· 
Up to 5% travel (Domestic and International) involved

· 
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.

· 
Proficiency with G Suite.

· 
Team oriented - ability to work as a member of a team with other departments locally and internationally.

· 
Ability to read/write/speak English.

· 
Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.

· 
Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.

· 
Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.

· 
Displays model writing skills for others to emulate

· 
Demonstrates simple and effective ways to communicate.

· 
Able to represent Engineering in presentations at Airbus related activities. 

· 
Basic technical knowledge on overall Service Bulletin process 

Preferred:

· 
Master's Degree.

· 
Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)

· 
Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)

· 
Data analysis

Physical Requirements:

· 
Onsite or remote:  60% onsite 40% remote

· 
Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job

· 
Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job

· 
Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.- part of daily job

· 
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment - part of daily job

· 
Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job

· 
Lifting:  able to lift documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job

· 
Sitting:  able to sit for long periods of time in meetings, working on the computer. - part of daily job

· 
Standing: able to stand for discussions in offices - part of daily job

· 
Travel:  able to travel independently and at short notice. - as required based on job needs

· 
Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office areas including uneven surfaces. - part of daily job

· 
Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site - as required based on job needs- 

This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Americas, Inc.

Employment Type:
Agency / Temporary

Experience Level:
Entry Level

Remote Type:
On-site

Job Family:
Customer Account and Service Management

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Job Posting End Date: 05.23.2025

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Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .