#24/7 - AOG End-to-End Leader - Load Abnormal Event (M/F)

Job description

Job Description:

Airbus Commercial Aircraft is looking for an AOG End to End Leader  (f/m) to join our Customer Services Department based in Toulouse, France.

Within the Customer Care Centre perimeter, you will become an AIRTAC AOG End-to-End Leader, in charge of managing the top-urgent resolution of Aircraft-On-Ground (AOG) situations affecting the Airlines, consecutive to Load-related Abnormal Events . 

An Abnormal event is an event which brought an Aircraft outside its normal and certified operational domain, and which requires then a holistic assessment of the complete A/C, including root cause identification, severity, visible impact, search for potential collateral consequences, associated repairs and operational limitations.

Often, those Abnormal Events arise from excessive load episodes affecting the Aircraft, and thus possible stress exceedances across the whole airframe and systems.

Examples of such Load Events: Heavy turbulence in flight, Hard landings, high wind on ground, VMO-MMO…. 

The load exceedances shall be analyzed and cleared at whole aircraft level, before any possible return to operation of the A/C.

The proposed position consists in becoming Loads and Abnormal Events AOG  End-to-End leader, to manage in a 24/7 shifts mode the efficient resolution of all Abnormal Events AOGs implying loads. 

It is an exciting job, in a unique environment, within a control room where the support to our customers never stops, and where your engineering skills will be challenged every day by new situations encountered by our aircrafts in the real world…

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

· 
Financial rewards : Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

· 
Work / Life Balance:   Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

· 
Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

· 
Individual development: Great upskilling opportunities and development prospects  with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

Your challenges:

Within the framework of the Airbus Customer Services policy and processes, you will 

· 
Investigate and analyse the new requests arriving from Customers, linked to A/Cs in AOG situation after severe loads abnormal events.

· 
Build the optimum resolution strategy, in direct interface with the Customer and all Airbus contributors (Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers…), to enable the quickest possible return to service of the subjected aircraft without jeopardizing the continuous airworthiness / safety.

· 
Lead and drum beat the event resolution from End to End, as per the resolution strategy, by collecting and challenging the Airbus specialists’ technical outputs, analysing the customers’ feedbacks, and addressing all potential new findings or questions. 

· 
Be the Airbus Focal Point in front of the Customers for the concerned event, and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management.

· 
Provide Airbus Top Management with regular updates on the AOG resolution status. Identify and report any potential unsafe condition detected during resolution of AOG events, as per applicable criteria and process

· 
Grow and maintain an expertise on Load-related AOGs resolution and mitigation possibilities. Identify and propose new mitigations or re-usable solutions for future events, that will contribute to the AIRTAC and Airbus Customer Care Center continuous improvement.

Your boarding pass:

· 
Synthetic and pragmatic approachn requiered

· 
Team and collaborative spirit

· 
Leadership, proactivity, coordination and flexibility skills

· 
Ability to cope with a highly demanding environment

· 
Ability to work on shift (3x8)

· 
Good knowledge of airframe Load and Stress problematics

· 
General knowledge of aircraft systems (especially ATA32) 

· 
General knowledge of aircraft maintenance & documentation

· 
Fluent in English, written and spoken.

· 
Clear Customer-driven mindset. A previous Customer facing experience is appreciated

· 
Airline background or knowledge of Airline operations is a real asset

The position is submitted to a capacity to work in “3x8 shifts” :

The jobholder will work in agreement with specific rotating planning on 8 weeks cycle, involving presence on Night Shift, Afternoon shift and Morning shift during 5 weeks, followed by 3 weeks in standard office hours. 

This will entitle you to a specific salary premium ("prime"), plus regular recovery days.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent

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Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.