Head of Order to Cash

Job description

We are currently recruiting for an experienced Credit and Collections professional to join as the “Head of Order to Cash” in our well established and experienced Finance team in our centrally located St Albans office.

The Head of Order-to-Cash (O2C) reports to the Global Business Services (GBS) Director for the EMEAI region and is an active member of the GBS leadership team.  The Head of O2C partners with finance and operational leaders to deliver results in alignment with EMEAI’s financial targets primarily focused on cash and DSO. The primary responsibility of the Head of O2C is to drive standardisation and consistency to ensure timely and accurate billing, collections, cash application, reporting and client interactions.  This role is responsible for driving continuous improvement and requires a client-focused mind-set as well as strong analytical and organizational skills. 

• Leads the end-to-end order-to-cash process for EMEAI which includes Billing, Collections and Cash. 
• Provides strategic direction and operational leadership for all O2C initiatives.
• Defines and executes standard processes across all locations.
• Stays abreast of industry best practices and implements those that drive efficiency and effectiveness to lift the group to first quartile performance.
• Manages key metrics to ensure compliance with service level agreements, KPI’s and benchmarks against industry leaders.
• Analyses collection processes and establishes best practices for all receivable types.
• Interacts with financial leaders regarding matters related to working capital.
• Participates as a member of the GBS leadership team and works with the team to establish strategies and objectives for the EMEAI GBS organisation and coordinates with other international centre’s O2C Leads.
• Provides overall leadership for planning, staffing, goal setting, budgeting, supporting system initiatives and implementing new processes and policies.
• Cultivates an environment that encourages maximum productivity and service effectiveness, professional development, open communication and teamwork.
• Ensures appropriate training and knowledge transfer occurs across all relevant business processes.
• Delivers results in alignment with EMEAI’s financial targets.
• Adheres to all Sarbanes-Oxley, internal policies, audit procedures and regulations to ensure full compliance; monitors established control points.
• Oversees the work done by a third-party outsource provider.
• Works on complex issues requiring an in-depth knowledge of the company. 

 As the Head of Order to Cash you will have the following responsibilities:

• Ideally degree educated or equivalent in a related discipline, however experience is more important for this role.
• Subject matter expert on the end-to-end credit and collection process.
• Significant work experience within a similar position.
• Ability to actively engage stakeholders, clients and staff to ensure processes are executed consistently.
• Ability to motivate and influence others and experience managing a diverse, predominately non-exempt workforce.
• Ability to manage multiple priorities and to thrive under tight deadlines and high-pressure situations.
• Strong interpersonal, communication and negotiation skills.
• Experience with Oracle or similar ERP system.
• Experience dealing with a third-party outsource provider.

The salary for this role is negotiable and we offer an extensive benefits package, which includes private healthcare, discounted gym membership, season ticket loans and a contributory pension scheme.

AECOM is a premier, fully integrated infrastructure and support services firm, with a broad range of markets, including transportation, facilities, environmental, energy, water and government. The recent incorporation of URS furthers AECOM’s standing as a leader in all of the key markets that it serves.

With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and project managers— the company serves clients in more than 150 countries around the world. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments. A Fortune 500 company, AECOM has annual revenue of approximately US$20 billion.

We are a growing and vibrant organisation offering excellent benefits and employment conditions. We are committed to your individual career development and are proud to be able to offer a range of exciting projects as well as a variety of career directions for all our staff. We are an Equal Opportunities Employer.