Team Associate - South

Job description

Country: Taiwan
Job Function: Retail (Store)

State / Province: Taiwan
Position Type: Full time

City / Location: Kaohisung
Brand: adidas

Relocation:

At adidas Group, our love of sport drives who we are and what we do. But just as a ball is more than leather and thread, and a shoe more than padding and plastic, we are bigger than our products. We don’t just work to create faster shoes and lighter fabrics: We strive to help athletes everywhere perform their best. We believe that it’s hard work inventing the future of sport, and that’s why we love it; that when you push your limits, you make it possible for others to push theirs.

At adidas Group, this drive it what connects us, whether we’re working for TaylorMade, adidas, Reebok, or Rockport. We’re all working toward a future motivated by passion, original thinking, and the desire to build upon a proud legacy.

From design to production to logistics to technology, every role in all our brands is connected to this. Our roles span the range of our brands, as well as spanning the globe. No matter what you do, or what country or city you do it in, your work helps make greatness possible.

KEY RESPONSIBILITIES: 主要責任
Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
了解門市銷售、KPI指標和個人績效目標，將這些項目列為自己的責任，並且使用可用的門市資源，以滿足或超越這些項目。
Execute the Brand Customer Service standards to meet or exceed customers’ expectations
實行品牌客服標準，達到或超越顧客的預期。
Be a role model for customer service and meeting or exceeding customers’ expectations
成為顧客服務的榜樣，已達到或超越顧客的期望。
Make all customers feel welcome and provide them with efficient, courteous and professional services.
讓每位顧客感到賓至如歸並且提供有效率、真摯和專業的服務
Familiarize with all aspects of merchandises and proactively seek to increase product and brand knowledge to provide customers with practical recommendations
對商品有全方位的熟悉，並積極尋求增加商品和品牌的知識，以提供顧客切實可行的建議
Promote internal VIP program while leveraging all available promotion activities.
提倡內部VIP計畫，同時也充分利用所有可用的促銷活動。
Manage customer returns, refunds, and exchanges while maintaining a professional manner.
秉持專業的態度處理顧客的退貨、退款和換貨。
Proactively share your customer service experiences and train selected team members to fine-tune their service skills
積極地分享顧客服務經驗並且訓練篩選過的團隊成員去微調他們的服務技能。
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
身為品牌大使，持續展現品牌的態度與價值。
Use Seasonal Brand and product knowledge effectively during sales interactions
在銷售互動中，運用每季品牌和產品知識加深顧客印象。
Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
溝通交流產品特色、益處和獨特的銷售特點，清楚地對顧客需求和強化跟品牌的連結性
Adhere to all established policies and procedures
遵守所有既定的政策和流程
Execute and maintain established Visual Merchandising and In-Store Communication standards
執行和維持視覺陳列團隊及店內溝通所設立的標準
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor, according to the policies and procedure manuals.
根據政策和程序手冊的規定，迅速有效地處理商品進退貨，並且不斷地充實展售器架以確保全店的商品陳列能夠展現銷售區域的精神。
Complete cash register transactions quickly and accurately.
快速且準確地完成收銀。
Minimize loss in both, the stockroom and the sales floor
倉庫和賣場虧損遺失最小化。
Perform all store operations in a safe, effective and efficient manner
所有門市營運在一個安全、有效率的狀態。
Collaborate productively and respectfully with team members
與組員們有效率的合作且彼此尊重。
Make yourself available to support other team members when needed
讓自己呈現一個最佳狀態隨時可支援團隊任何需要幫助的成員。
Complete all applicable training programs and effectively apply the learning on the job
完成所有適用的培訓計畫並且有效應用所學於工作上。
Seek coaching and learning opportunities to continually improve your performance