Specialist Customer Service

Job description

Country: Panama
Job Function: Sales

State / Province: Panama
Position Type: Full time

City / Location: Panama City
Brand: adidas

Relocation: No

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Key Accountabilities :

· Sales Order Management (Re-Order,BOI, Presale).
· Attend E2E outbound process (Stock visibility, confirmation, Booking In, Shipping Instructions, Reports).
· To manage day to day customer service activities of fulfilling and solving internal and external customers & sales requests and conflicts.
· To support Sales' KAM and field force with visits to key customers in pursuit of increasing sales and aligning service expectations.
· To ensure sales orders of appointed customers are released on time monitoring with OF.
· To issue reports for Customers and KAMs.
· To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities.
· To Ensure credit note cycle (Claims, Quality issues)
· To Ensure Customer Master Data is being mantained properly.
· Ensure accuracy in Warehouse Planning to help operations to be be more efficient.

Knowledge Skills and Abilities :

· 2+ years of experience in Marketing or Sales ideally in a Sport Goods Industry
· Educational: Bachelor Degree in Marketing, Logistic, and Engineering.
· Fluent in English and Spanish. Another language is a plus.
· Advance knowledge in Excel, Word.
· Basic knowledge in Power Point

Qualifications :

· Customer Service Oriented
· Strong organizational and interpersonal skills
· Logistics and sales background is a plus.
· Problem solving skills.