Smart Service Desk Analyst - SAP Finance & Controlling - Adidas Group - Panama

Job description

Country: Panama
Job Function: Information Technology

State / Province: Panama
Position Type: Full time

City / Location: Panama City
Brand: adidas Group

Relocation: No Selection

Purpose:

The Smart Service Desk Analyst is responsible for the day-to-day 1st line support of the SAP Apparel Footwear Solution (AFS) Finance & Controlling (FICO) related incideents. “Gatekeeper” of valid support request vs. system user problems.

Key Accountabilities:

· Quality assurance across all modules (Sales Distribution, Material Management, FICO) to be done.
· First Contact towards Business Key user.
· First contact for batch operations team in case of failed jobs.
· Filter for valid system issues / incidents before forwarding to service provider.
· Incident investigation (for FICO) and resolution without Error nor support Request For Change (RFC).
· FICO incidents support.
· Facilitate together with local IT Business Solution Management demand management process.
· Coordinate Market Regression Test and RFC test / organization (incl. global RFC changes).
· Idoc, Batch and Interface Monitoring including housekeeping activities.

Knowledge Skills and Abilities:

· Knowledge of the application landscape with strong analytical, systems, and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
· Understanding of business wide processes and how IT supports these to contributes to the successful delivery of business objectives.
· Ability to effectively interact with all levels of business via phone, written communication and in person.
· SAP AFS ERP Experience; Sales Distribution and FICO modules in particular.
· Language skills: English & Spanish.

Qualifications:

· University degree in Engineering, Finance, Business Administration.
· 2-3 years of experience in IT Systems Analysis and System Support.
· 1-2 years of Experience with SAP.