Senior Manager Retail Operations

Job description

Country: China (Peoples Republic of)
Job Function: Retail (Back Office)

State / Province: China (Peoples Republic of)
Position Type: Full time

City / Location: Shanghai
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

· Support Franchisee roll out SWC store format
· Aim to drive customer continuously improve retail management efficiency
· To improve the ST performance for Franchisee SWC stores

Key Responsibilities:

Planning

· Assist the Retail Ops Senior Director in the regional POS incentive scheme
· Assist the Retail Ops Senior Director in the POS ST target formation

Management

· Help customer build right working process and tools.
· Regular meeting with customer to review performance and find action plans
· Monitor BLR & RE store ST performance data by customer
· Pay regular visits to Franchisee SWC stores, to identify problems and suggest on action plans
· Discuss with Retail Ops in the performance review of Franchisee SWC stores
· Give store performance assessment through “aRMS” checklist
· Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
· Conduct on site problem shooting through communicating with store manager and staff
· Give coach to the store staff where applicable
· Make 'comprehensive store visit reports' after the store visit
· Collect MSP reports and monitor the store performance based on the results
· Off site problem shooting
· Communicate with customer OP team to solve retail ops related problems identified during the store visit
· Consolidate problems with other Franchise Ops functions through analysis of 'comprehensive store visits' from all the store visiting departments
· Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
· Consolidate the training needs identified by the Franchise Ops departments
· Lead review of POS performance and retail campaign implementation
· Lead the review of execution quality and effectiveness of action plan for the previous month
· Lead the discussion and formation of the action plan for the next month
· Lead retail toolkit sharing

Financial

· Assist the Regional Franchise Ops manager in the management of regional customer incentives budget

Systems and Processes

· Basic understanding on national business goals, growth strategies, account structure and retail related policies and processes

People Management

· Manages the Regional Retail Ops to be the 'District Manager' in the Franchise Ops coverage program in the region
· Monitors the performance of Regional Retail Ops and provide coach where needed
· Responsible for the performance cross functional monitoring of other Franchise Ops department

Training

· Coordinate the retail training to own team and customer

Others

· Other job-related work assigned from leader

Key Relationships:

· Retail Ops Senior Director, Regional VM, ISC, Planning and analysis

Knowledge, Skills and Abilities:

· Communicate with others
· Manage relationships and diversity
· Planning and organizing
· Analysis and problem solving
· Learning and self-development
· Manage Business (Processes and Projects) if applicable
· Manage and Develop People if applicable
· Good understanding of retail know how and rich experience in retail operation
· Excellent interpersonal/communication skills
· Basic sales skills and customer service knowledge (consumer service oriented)
· Data analysis skills, planning skills
· Communication skills, relationship management and empathy
· Strong drive to achieve company target
· Self-motivating
· High execution ability and self-management
· Very high level of integrity
· High influencing skill
· People management skills
· Negotiation skills
· Results oriented
· Practical, reactive
· Requisite Education and Experience / Minimum Qualifications:

Education

· Bachelor's Degree in retail related discipline is required

Professional background / Experience

· Strong Creative Sense
· Strong ability to transcend creative/mkt concept into retail visual arrangement/format.
· Good communication skills
· Team leader and player
· Open-mindedness
· Good organizational skills
· Good interpersonal skills
· 3-5 years retail operation management experience with a high class consumer goods or retail brand
· Good understanding of retail business

IT skills

· Outlook – basic
· Word – advanced
· Excel – advanced
· PowerPoint – advanced
· Business Objects – basic

Language skills

· Fluent in English and Mandarin (written and spoken)
· Mandarin Chinese as native language preferred