ecommerce Omnichannel Operations Specialist

Job description

Country: Canada
Job Function: Digital

State / Province: Ontario
Position Type: Full time

City / Location: Woodbridge
Brand: adidas

Relocation:

Somewhere, in one of our workshops right now, the future is taking shape. We are constantly working to redefine the way clothing and footwear transforms the pitch, court or course. This is what drives us: the feeling of discovery and the urge to innovate. When we create a product that makes our hearts beat faster, we know we’re onto something.

If this sounds inspiring, you might be one of us: Someone who loves to create the present, as well as shape the future. There’s a reason adidas has been at the forefront of defining sport for more than 60 years: We never stand still. Everyday, we work to improve everything we create.

At adidas, interesting, amazing and inspiring aren’t just ideas. They are what we do every single day.

Purpose & Overall Relevance for the Organization:

The eCommerce team at adidas Canada consists of a Digital Consumer Experience, Digital Operations and Customer Service team. As part of the eCommerce Digital Operations team focused on the Canadian Market, in this role you will be supporting the Omnichannel fulfillment services for both brands, adidas and Reebok. You will be working acrosss several systems to ensure smooth post-order operations at the right SLAs. With a strong focus on driving collaboration across many functions, this role is critical to the overall success of the Canadian eCom business by maximizing the efficient operation across the entire order cycle and many fulfillment services to deliver value for our consumers.

Key Responsibilities:

· Support in monitoring full order lifecycle to ensure seamless consumer experience, and following up on exceptions as identified
· Work with retail teams, franchise partners, wholesale partners, and supply chain teams to support in investigation operational performance and SLA achievement, focused on resolving issues where identified
· Assist in identifying and implementing process and operational improvements in partnership with market and global teams
· Support the wider Operations team to ensure overall team success and smooth operations
· Provide input to global teams to support the development and implementation of new consumer experiences and operational enhancements

Key Relationships:

· NAM eCom including consumer service team
· NAM retail team
· NAM SCM
· Global Omnichannel solutions
· Digital Operations DBC
· OmniHUB Operations & Solutions DBC
· Digital IT Operations
· .COM Site Product Owners
· External Technology Partners

Knowledge, Skills and Abilities :

· Experience with Content Management systems (CMS), a fundamental understanding of system architecture commonly used in eCommerce operations (preferably Salesforce Commerce Cloud & IBM)
· Prior experience in the execution of Omnichannel fulfillment services in an eCommerce setting (post order operations)
· A clear understanding of business levers which impact eCommerce commercial success, conversion rate, traffic, average order value and how to positively impact each of these.
· Business process analysis skills-ability to define problems, analyse analytics data, establish facts, draw valid conclusions and propose solutions
· Strong communication (both written and verbal)
· Stays cool in a fast-paced, deadline-driven environment
· Proactive attitude and attention to detail
· Intermediate in HTML/CSS/JavaScript
· Capable to work with cross-functional digital teams and IT
· Degree or Diploma in Commerce/Marketing Management or Web Applications
· Minimum of 1-2years of progressive work experience with content management Systems – preferably Salesforce Commerce Cloud (also known as Demandware) or other eCommerce platforms, SaaS platforms
· Working knowledge of the apparel and/or sports industry an asset

Requisite Education and Experience / Minimum Qualifications:

· University level degree
· 1-2 years of working experience

adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require.Information received relating to accommodation will be addressed confidentially.