Customer Service Sales Support I

Job description

Country: United States                                              
Job Function: Customer Service

State / Province: South Carolina                                
Position Type: Full time

City / Location: Spartanburg                                   
Brand: adidas Group

Relocation: No Selection

Purpose & Overall Relevance for the Organization:

·  To proactively manage via both inbound and outbound contacts for specialty accounts of an assigned sport in an accurate, prompt, and professional manner through the application of the knowledge gained from experience in your specific sport and by offering the highest level of customer service.

Key Responsibilities:

·  Represent the Company accurately, communicating effectively with customers and the sales force regarding the adidas product line, policies and procedures.
·  Responds to inquiries regarding product, availability and substitutions in a professional and accurate manner.
·  Answers phone calls from accounts or the sales force regarding orders, inquiries and issues. .
·  Work with Sales Team to build proactive calling plans for set account base. This will include at minimum weekly outbound calling, call reporting, sales order input, sales program promotions and assisting accounts with electronic order entry of all order types,
·  When applicable become the key contact for accounts and continue to work with Sales (Rep/Manager) to communicate issues and account status.
·  Completes all required maintenance at the account and order level as: revision; cancellations; special instructions, customer master, etc.
·  Documents customer comments, as well as, reports recurring and potential customer complaints/problems to CS Management.
·  Staffs multiple incoming CS phone lines as required daily.
·  Assists the CS Department with order entry, as needed, such as during a booking window.
·  Executes and performs various tasks as needed per CS Management.

Key Relationships:

·  External customers
·  adidas sales force

Knowledge, Skills and Abilities :

·  Ability to perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies while maintaining a flexible approach to enforcing these policies.
·  Strong Computer skills (Word, Excel)
·  Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment.
·  Ability to communicate company policy, process and product effectively with accounts via phone and email.
·  Basic sales skills required, including but not limited to presentation skills both written and verbal.
·  Ability to think on your feet and ask probing questions to uncover needs based selling.
·  Ability to travel when required (less than 10% of time).

Requisite Education and Experience / Minimum Qualifications:

·  College Degree preferred plus 2 years or more related experience and/or training; or equivalent combination of education and related work experience      

adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:

http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=38700f4752f0a210VgnVCM100000082ca60aRCRD&vgnextchannel=38700f4752f0a210VgnVCM100000082ca60aRCRD