BUSINESS INTELLIGENCE ANALYST

Job description

BUSINESS INTELLIGENCE ANALYST

Area : Emerging Markets

Department : BI & BD

Direct Reporting Line : BI Manager

Indirect Reporting Line: Global BI

Subsidiary/country : Emerging Markets

Location: South Africa

GSMS Grade: P1

Purpose & Overall Relevance for the Organization

The Business Intelligence (BI) function aims to be a Centre of Excellence which converts raw data into meaningful, actionable and insightful information to enable improved decision making across strategic, tactical and operational process within the business. The process by which this is expected to happen is through queries/reporting, analysis, monitoring and predictive analytics which all leverage data to drive efficiencies, improve decision making and increase profitability.

The BI team provides the business with the “One Version of The Truth”, delivering a standardised and consistent view of the region to its stakeholders, as well as aiming to understand consumer behaviour to be present and relevant in our customer’s future. This BI team will be off-shored in order to tap into our existing talent pool in the region and leverage the existing skills in EM.

Key Responsibilities

Planning

· Implement the demand lists for Business Intelligence, based on guidance from BI Manager and on-going dialogue with cross-functional business users
· Execute the Business Intelligence strategy to enhance Brand, Sales, DTC, GOPS and Customer insights.

Processes

· Support data collection from Brand, Sales, DTC, GOPS and global initiatives (KPIs include quality, coverage and timeliness)
· Support data analysis / reporting (regular and ad hoc) to meet cross-functional requirements
· Implement an understanding and use of BI data – and develop new data sources, collection, reporting and processes as needed
· Track the country macroeconomic & socio-economic trends & developments, support the management team with relevant KPIs.
· Checking data accuracy and ensuring data is cleaned for analysis across the business
· Liasing with IT to assist in the creation of Dashboards for the business.
· Facilitate training across EM to empower and upskill the MSTR users across the HUB.

Others

· Special projects: Engage on other major cross-functional projects (as required)

KPI’s

· Data source improvements (coverage, quality, timeliness)
· Data reporting execution (accurate and timely analysis)
· Data reporting enhancement (relevance of analysis, reporting and tools to business priority needs)
· User feedback on analysis, reporting and tools
· Impact on organization’s decision-making

Key Relationships

· Global: BI, Sales (various functions), Brand (various functions), IT, FP&A, DP, Supply chain, Regions
· Regional: Sales (various functions), Brand (various functions), IT, FP&A, DP, Supply chain, Regions
· Local: CTC Managers in Cluster, Wholesale Excellence Managers, DTC Managers.

Knowledge, Skills and Abilities

· Solid business sense – a practical understanding of key issues, problems and decisions facing our cross-functional business users
· Prioritisation – able to prioritise tasks and raise early warning signals to business risks and opportunities
· Critical-thinking ability – able to challenge the status quo and not afraid to speak up
· Quantitative analysis skills – able to structure and solve quantitative problems quickly and accurately
· Mature and credible interpersonal skills – able to quickly build trust across the organisation
· Customer service orientation – a focus on user needs
· Strong project management skills – able to execute instructions and outcomes based
· Goal orientated – able to meet deadlines and follows through on instructions
· Willingness to learn – open to new ways of executing tasks and looking for ways of streamlining process and leveraging reporting.

Requisite Education and Experience / Minimum Qualifications

· University degree or above – specific focus on project management, data analysis, Business Intelligence
· 3+ years of general business experience – including experience in a data analysis or reporting function
· Experience with a global consumer goods brand, modern retailer, or market research firm
· Experience in working closely with middle managers across functions
· Advanced Microsoft Office skills, especially Excel and PowerPoint
· Experience with database and business intelligence systems (e.g., SAP, Micro-strategy) preferred

Strong communication skills

· Fluent written and spoken English