Customer Service Executive con portugués

Job description

The Customer Service Representative will execute Order to Cash
Processin the Area and Countries according to Global and Regional Sales
Operations strategy.  She/he is
responsible to fulfill Customers (Retailers) service level agreements and
KPIs execution across the Area/Countries in alignment with Sales Telephone customer service + CRM registration and management.Management of customer complaints to find the root cause and lead
with the different responsible for the implementation of corrective action to
be determined.>Management of customer master data (creation, deletion, and
modification of sold to and ship to) ->Documenting area processes (e.g., return process for defective and
missing merchandise, approval matrix, reasons, claim lead times from invoice
date, claim entry in CRM, etc.) >Order Entry Support: Serve as a backup for order processing tasks >Standardizing communication channels with our internal and external
customers.>Implementation of process improvements for returns, standardizing
processes, and reporting.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

Requisitos
Education required
University degree preferably Business Administration or related field preferred.Experience
Previous experience in customer service or related roles is highly valued

¿Qué ofrecemos?
Contrato indefinido
25k anuales
Lunes a viernes