Telephone Surveyor and Consultation Assistant
Exeter (Devon)
Job description
· Location
Exeter, Devon
· Salary
£10.03/Hourly
· Category
Defence - Police Service
· Job type
Contractor
· Industry
Public Sector
· External Reference
JN-102020-151507
To support the delivery of a citizen-focused service to the public, primarily by contacting members of the public to capture their views and opinions. In particular, to:
* Conduct telephone interviews with members of the public, including victims of crime, to gather their experiences and opinions of the police, recording their responses immediately into the appropriate software.
* Input findings into specialist software and subsequently formulating that data into user satisfaction surveys that show public satisfaction levels with, and opinions of, the policing service the Force provide.
* Highlight areas for concern to the appropriate Basic Command Unit (BCU) or department for local resolution.
* Undertake data input, preparation, validation and auditing to support work carried out in the Performance Section.
* Any other activity appropriate for the grade in support of the work of the Consultation Unit.
Full-time Tuesday-Saturday with late working (12pm to 8pm) possible (but not mandatory), Weds - Fri. Workers will receive time and a half for working Saturdays. ALL APPLICANTS MUST BE ABLE TO WORK TUESDAY- SATURDAY AS THEIR STANDARD WORKING WEEK.
ESSENTIAL SKILLS
· Excellent keyboard skills (35 wpm)
· Ability to build rapport with individuals quickly, even over the telephone
· Effective active listening skills
· Ability to display empathy
· Knowledge and experience of Microsoft Office applications
· Effective open questioning technique without leading those being questioned]
· Emotional resilience
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
Please apply with your CV to: Aalishya Power