Technology Solutions Customer Integrator

Job description

  Location
Basildon, Essex
·  Salary
£ 25000 - £ 30000 / Year
·  Category
IT - IT
·  Job type
Permanent
·  Industry
IT and Telecoms
·  External Reference
KH_MM_TSCI_76542

Our client in Basildon are looking for a Technology Solutions Customer Integrator to start ASAP.

Summary

The position of Technical Solutions Customer Integrator reports directly to the Technology Solutions Manager.

Managing technical onboarding of the company's customers from design to the start of trading.

Offering support to existing customers

Constantly monitoring customer data to spot problems and be proactive in driving customers to present data in a compliant way

Activities

·  Working very closely with the client's sales team to on board customers using the client's technology

·  Attend sales meetings to present new features in the client's technology stack that directly impact or assist customers to interact with us

·  Maintain customer specification documents in line with new development releases

·  Cross-skill with other members of the Technology Solutions team in order to be able to assist in other areas of the platform lifecycle

·  Maintain relationships with technical contacts at certain key customers

·  Manage customer technical queries through a ticket system

Specific Skills Requires

The person appointed shall have a very good understanding of API's and how they work. They should be able to read and understand technical documentation and be able to translate that in a sales environment.

The successful candidate must be able to manage multiple works streams at the same time and be able to structure their work accordingly.

Maintaining good relationships is a key requirement as the successful candidate will be required to work very closely with our sales team and also our external customers that are integrated into the platform.

Previous experience in international logistics is preferred.

The person appointed shall be able to work in a team and be able to work efficiently and effectively in a busy and stressful environment where time is of the essence. A general education to GCSE level A-C is required, including the following key skills:

·  A very good understanding of API's and their use

·  A very good understanding of CSV files and their construction

·  An understanding of file transfers i.e FTP / SFTP, HTTP POST

·  Troubleshooting and technical support

·  Excellent communication skills

A good degree of personal organisation and the ability to manage a wide range of tasks simultaneously; backed up by good organisational ability will be required. They will be expected to work well within a team environment and be a good communicator to all levels within our supplier and internal/external customer bases.

A pleasant, outgoing personality and efficient technique / manner is essential. The ability to learn quickly and adapt to change efficiently is also a key requirement.

If you are interested, please apply now!

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