SERVICE ADMINISTRATOR

Job description

  Location
Leyland, Lancashire
·  Salary
£19,000.00/Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  External Reference
RM/SA/LEY
·  Industry
Office and Secretarial

Adecco Recruitment in Preston are currently recruiting for on behalf of our client, a Service Administrator to work for a successful and growing organisation based in Leyland.

We are seeking candidates that have strong 'systems' background, as well as someone with very strong excel experience/knowledge.

Service Administrator

Hours of work

8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday (39.5 hours per week). Lunch break of 30 minutes in duration. Flexibility is required to work adequate hours to fulfill the duties of this role. Regular travel is required with this role.

Holiday Entitlement

25 days per annum excluding bank holidays. Holiday entitlement rises by 1 day per 5 completed calendar years service to a maximum of 28 days per annum. Statutory bank holidays are honored.

Location -Leyland Depot

Reporting to

National Customer Service Centre Manager

Job Purpose

To offer full administration support to the Service Division including job sheet processing, data input onto the Company database / system, answering telephone calls for the Service Division and filing. To establish effective communications with fellow members of the Service Division as well as other departments within the Company. Ensuring our client's Customer Service Charter is adhered to by always striving to be "First in Service". Providing efficient, polite and effective customer service to all clients and prospective clients.

Responsibilities

 To produce invoice reports for customer specific reporting

 To open service reports and chase missing supplier invoices or parts outstanding

 To create interrupted service reports for invoicing and technical completion

 To progress service reports without proper TERM status for the plan

 To carry out daily check of invoices for accuracy and amendments if required  Process manual job sheets where the engineer cannot raise themselves on moses  To produce a monthly consolidation of all invoices.

 Resolve service reports with van stock errors

 To change and check new service reports received from engineers

 To check and solve blocked sales documents for invoicing

 To assign credit notes to the relevant cost centre and raise manual credit notes where required.

 To facilitate the manual movement of costs for labour, parts and purchase orders.

Essential/Desirable Attributes

 Excellent written and oral communication skills

 The ability to plan, organise and prioritise job responsibilities

 The ability to work independently and in a team environment

 Previous experience of building and developing strong customer relationships

 Previous experience of SAP

 Good working knowledge of MS Windows, including Word, Excel, PowerPoint.

Please apply now for immediate consideration Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.