£ 16000 - £ 16500 / Year
Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
· Job type
Hospitality, Tourism and Travel
· External Reference
� To ensure that you are fully aware of all House tariffs, spa and salon tariffs, facilities & current activities.
� To accurately take & input Hotel Reservations and Spa Retreats, ensuring maximum yield & occupancy in accordance to Company Standards.
� To accurately take & input Spa Treatments, Tennis Lessons, Classes, Creche, Golf bookings and lessons, & Restaurant bookings in accordance to Company Standards.
� To be responsible for the accuracy of all administration of bookings & carry out checks on a daily & weekly basis.
� To be fully aware of the Hotel credit policies & to ensure that each booking adheres to this.
� To adhere to Departmental SOP manual and AA Standards, ensuring 5 star service is met from the first point of contact.
� To update, check & manage rates & bookings for on line reservations on Opera, Trust, Late Rooms, Booking.com, Mr & Mrs Smith and other third party websites that the company is part of.
� To update, check & manage rates on spa menu & communicate any changes to all Front of House staff.
� To assist with inputting rates and offers (current and new) onto Opera and other related sites
� To update, check, manage rates & bookings on Opera/Concept & communicate any changes to all Front of House staff.
� To liaise with all departments & communicate any special requirements of individual guests.
� To provide an efficient & professional service at all times & deal with guest enquiries either by email, fax, telephone, letter or verbal.
� To have full working knowledge of all Front of House, Spa & Salon related systems & equipment.
� To ensure computer maintenance procedures ie. backups are undertaken & to report any errors immediately.
� To ensure every guest and member receives written confirmation within 24 hours of confirming a reservation ( room, package or retreat reservation)
� To attend the Daily Dash meeting and communicate traces, special requirements, VIP and combined Hotel and Spa Reservations efficiently.
� To deal with all brochure enquiries relating to accommodation, Spa and bookings & track responses to these enquiries.
� To be fully trained on Thalgo & Terrake Products and range
� To assist with group promotions and packages design
� To attend meetings, appraisals and training as required.
� To assist in training of other Front of House team members in effective reservation practices & ensure that these are adhered to at all times.
� To ensure the accuracy of all administration information & respect confidentiality.
� To be aware of and adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients.
� To report any maintenance that is required through the correct channels.
� To ensure that you report for duty in line with the rota and are presented in a clean well maintained uniform.
� Other ad-hoc duties as required.
This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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