Order Management Advisor

Job description

  Location
Bournemouth, Dorset
·  Salary
£ 9.33 - £ 9.74 / Hour
·  Category
Sales & Retail - Customer Services
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-082018-22392

Adecco are looking for an Order Management Advisor to work for our Bournemouth based client. You will provide a key interface between the company and our external customers. As a member of our multi skilled team you must be passionate about meeting and exceeding customer's expectations! The work is fast paced and you will handle a high volume of calls on a daily basis. Key day to day responsibilities include but are not restricted to:

·  Responsibility for all aspects of order capture via telephone and email;

·  Building excellent collaborative relationships with both customers and the sales teams;

·  Liaising effectively with contacts across the total supply chain;

·  Resolving customer and sales team queries in a timely manner, processing credits, debits and returns as appropriate.

PERSON SPECIFICATION

·  Excellent communication skills

·  Experience dealing with customers in a busy call centre type environment with a high level of telephone calls

·  Practical work experience in a Customer Services environment would be a distinct advantage

·  Have a 'customer first' service orientated attitude

·  Able to set priorities and work under pressure whilst remaining calm and flexible

·  Solid PC literacy is required and experience with SAP is a plus

·  Attention to detail is important to reduce errors

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy