Operations Account Coordinator

Job description

  Location
Watford, Hertfordshire
·  Salary
£ 22500 - £ 26000 / Year
·  Category
Accountancy & Finance - Accounts Administrator
·  Job type
Permanent
·  Industry
Industrial and Manufacturing
·  External Reference
ST1605

Operations Account Coordinator

Adecco Harrow has a fantastic opportunity to join a well-established company based near Watford. Our client is looking for an Account Coordinator, paying £22,500 - £26,000 dependant on experience. Starting ASAP.

Salary: £22,500 - £26,000

Days: Monday - Friday

Hours: 37.5 hours per week

Location : Watford

Key Responsibilities:

·  To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service.

·  To respond effectively to queries relating to customer orders and deliveries.

·  To manage deliveries in line with customer expectations, liaising with 3 rd party warehouses and other supply chain contacts.

·  To resolve customer complaints and invoice queries.

·  To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner.

·  To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner.

·  To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc).

·  To implement process improvements which will improve operational effectiveness and enhance profitability.

·  To ensure that customer account records are kept up to date for audit purposes.

·  To identify and resolve with the data management team any master data errors affecting the OTC process.

·  To provide support for other members of the team (and back up as required for other CFT teams)

The ideal candidate will:

·  Will have proven customer service or logistics experience and an ability to liaise with different contacts in the organisation.

·  Excellent communication skills with both oral & written fluency in English.

·  Spanish with French business level.

·  An ability to work on own initiative and as part of a team (team spirit).

·  Forward thinking and open to new processes/process improvements.

·  Familiar with electronic communication and workflows (lotus notes, databases, etc.)

·  PC skills - competent on Lotus Notes, Excel, Word and Powerpoint.

·  SAP experience would be an advantage.

·  An ability to prioritise workload and manage time effectively.

·  A pro-active and flexible attitude.

·  An ability to work under pressure and to tight deadlines when required.

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