MoJ - Exit Manager

Job description

·  Location
London, Greater London
·  Salary
£745.00/Daily
·  Job type
Contract
·  Industry
Public Sector and Government
·  External Reference
JN-082023-338001
·  Category
Public Sector - Civil Service

Exit Manager required to work with a Government department. This is an initial 12 month contract, paying circa £745 a day, inside IR35, hybrid working.

Job Description:

The key purpose of the Exit Manager is to work with incumbent suppliers to ensure the incumbent administers the orderly and efficient ending of service provision and the transition of the services to in-house teams or a replacement supplier on expiry of the Service Agreement.

The Exit Manager will work closely with the Transition and Delivery Leads and will be expected to develop and maintain relationships with incumbent suppliers and representatives of internal teams and/or replacement suppliers to support the aim of moving to the new service in accordance with the overall plan.

The Contract Exit Lifecycle has five clear exit stages. The current incumbents, with which there will be a comprehensive hand over, will need to complete all five stages and this role will provide the support to the portfolio including:

·  Strategy: Assess the optimal phasing of exit by service line and agree approach; strategic alignment of as-is to Evolve replacement services; specific asks of current 3rd party supplier.

·  Planning: Finalise and agree exit plan with 3rd party supplier that integrates with MoJ Evolve plans.

·  Delivery: Complete design, build & test of replacement solutions; migrate data and users & deliver associated exit plan activities.

·  Decommission: Decommission / reuse / recycle assets; securely destroy data & deliver exit plan activities

·  Exit Contract: Close-out commercial activities to get to final contract exit

Key Responsibilities:

As Contract Exit Manager, you will be responsible for the orderly exit of the in-scope IT services on expiry of the contracted service agreements following the successful transition of the services as part of the Portfolio. You will have primary responsibility for successful delivery of the required outcomes, including appropriate governance and assurance, monitoring progress, managing risks, issues and dependencies as well as ensuring the business readiness for contract exit. You will be a self-starter and have effective interpersonal and communication skills.

·  Develop and finalise the incumbent suppliers Exit Plan including seeking agreement on the provision of Termination Services. Termination Services likely to include: a. Data provision - IT/technology, processes/manuals, service data, support contracts, staff data, facilities b. Staff transfer process (e.g. staff consultation, staff data, redundancy costs) c. Other Termination Services, e.g. access to incumbent personnel, provision of knowledge transfer/shadowing, provision of subject matter experts for technical meetings etc.

·  Work closely with Commercial to agree any yet to be defined charges for Termination Services (eg personalisation costs of passports in any period of service extension).

·  Facilitate agreement of those dependencies to be delivered by the incumbent that are required by the replacement supplier in the Implementation of the new service.

·  Agree with the incumbent explicit exit related accountabilities and responsibilities to ensure transparency of ownership.

·  Review replacement supplier deliverables from an exit perspective to ensure the new supplier's Implementation is integrated and in line with the agreed Exit Plan. Provide feedback comments for the replacement supplier as required.

·  Manage the progress of the incumbent against the agreed Exit Plan, Termination Services and external dependencies.

·  Attend the Exit Governance Board (covering exit related progress, dependencies, risks and issues, decisions, and escalations).

·  Understand any changing exit related requirement and work with the incumbent to assess the impact of the change. For small changes this may just involve minor amendments with agreement to the Exit plan. For more major changes this may require the incumbent to deliver any contribution required for Contract Change Notices that impact the Exit Plan, Termination Services and/or external dependencies.

·  Maintain the plan for the exit of the legacy services for each in-scope contract including assurance activities. Monitor the progress of exit using the agreed metrics.

·  Work with project & service leads, business as usual and 3rd party suppliers to ensure dependencies are actively managed and raise identified issues so they can be resolved as soon as possible.

Essential Experience

·  Proven extensive experience in developing exit plans with suppliers, including exit arrangements for data provision, staff transfers, hardware decommissioning and other exit service provisions including access to exiting personnel and knowledge sharing.

·  Proven experience of defining and agreeing exit related accountabilities and responsibilities for the exiting supplier, and holding the supplier to account in respect of those responsibilities and any agreed deliverables.

·  Proven ability to manage complex and potentially strained supplier relationships during the period of exit, including demonstrable ability to defuse and dissolve conflict between involved parties.

·  Strong commercial and supplier management skills to encourage collaborative working across all parties.

·  PRINCE2 or MSP and MCIPS (desirable).

Please apply should you fit the above criteria

To speak to a recruitment expert please contact Mark Birch