Maintenance Co-Ordinator

Job description

  Location
Ashford, Kent
·  Salary
£ 18000 - £ 19000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
ADEASH2018-79

Adecco are currently seeking a Maintenance Co-ordinator for a well established company based in Ashford, you will be required to work 8.30am till 5.30pm and the salary is up to £ 19,000.

Job Purpose: Responsible for general administration and the smooth running of all Administration Dealing with customers via telephone/email/letter and also accounts, stock control, technical support to ensure the high level of customer service is achieved at all times.

Daily tasks:

·  Booking maintenance/reactive visits - incoming and pro-actively making outgoing calls

·  Raise jobs for engineer's

·  Updating engineer's board

·  Taking customer/engineer calls, directing/handling appropriately

·  Dealing with customer enquiries, ensuring a satisfactory outcome

·  Managing key customer accounts

·  Setting up new accounts

·  Updating/amending accounts

·  Updating Monitoring station with changes to key holders, confirming back to customer once changes have been made

·  Deal with queries from Monitoring stations concerning key customer accounts

·  Check engineer team are on way to/at first job on time (using tracker)

·  Open diary - check jobs are correct on PDA

·  Check personal emails

·  Check communal in-boxes and dealing with as required by prioritizing

·  Run reports and action accordingly by logging reports, contacting customers, raising engineer visit as required

·  Taking in-coming customer calls, handling and ensuring successful outcome

·  Pro-actively contacting customers to arrange maintenance visits due, and to ensure that we

·  meet our KPI's

·  When talking to customers to book appointments need to check contact number and email addresses are correct

·  Raise jobs for engineers

·  Put jobs onto the engineer's board

·  Keep a regular check on the location/working day of your engineer team, talk to them to discuss any pending/possible issues with their day

·  Carry out customer satisfaction calls

·  Check that all engineers have full days work book to the best logistical advantage

·  Ensure that all jobs are sent to your engineer team by agreed time (3pm)

·  Ensure that engineers are advised of any parts/kit require for jobs, this needs to be checked regularly in advance to be logistically practical about collection from stores

·  Check that all jobs have been sent

·  Update the system with any additional client information provided by engineer

·  Ensure any relevant documentation from/regarding client are logged

·  Liaise with stock controller/technical support engineer to arrange parts for return visits and rebooking

·  Scanning of paper worksheets and closing down of site visits, emailing worksheet to customer, passing to Technical support engineer if quotes required or passing to accounts for invoicing.

·  Arrange call-out appointments ensuring customer's KPI's are met

·  Booking maintenance visits for Key customers as per their schedule/incoming tasks

·  Update Key customer spreadsheet as required and sending to client to meet KPI

Other duties may include:

·  Monitoring invoice report - check details then pass to accounts for invoicing, once returned move the date on

·  Close down relevant month maintenance's - any not booked check correct number of letters/calls have been made if no response make deemed done until next visit due

·  KPIs and monthly reports as required to include:

·  Maintenance statistics

·  False alarm statistics

·  Cancellation log

·  Call out response analysis

·  Assist the Admin Team in all areas

·  Cover for others during staff absence

·  Any other duties as and when required

You must have a sound knowledge of Microsoft applications, good keyboard skills, good organisational skills, attention to detail, good telephone voice and manner, good interpersonal skills, articulate/command of English language and the ability to take ownership of issues and resolve

If you are interested please call 01233 646632 or apply now.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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